Donte Burgess
Houston,TX
Summary
Network Maintenance Technician with proven skills in network troubleshooting, problem-solving, and effective communication. Committed to maintaining optimal network performance and training junior technicians to ensure high-quality service delivery.
Overview
18
18
years of professional experience
Work History
Network Maintenance Technician
Xfinity Comcast
houston , Tx
05.2008 - Current
- Maintained network infrastructure for optimal performance and reliability.
- Diagnosed and resolved technical issues in network systems efficiently.
- Monitored network performance using diagnostic tools and software.
- Installed and configured networking equipment to enhance connectivity.
- Trained junior technicians on best practices for network maintenance tasks.
- Diagnosed and resolved complex network problems in a timely manner.
- Performed regular maintenance on hardware components such as cables, ports, and modems.
Customer Service Representative
JetBlue
Salt Lake City, Utah
11.2015 - 04.2020
- Assisted customers with inquiries about flight schedules and bookings.
- Resolved customer complaints effectively and efficiently to enhance satisfaction.
- Utilized reservation systems to manage ticketing and changes smoothly.
- Educated customers on loyalty programs and benefits offered by JetBlue.
- Trained new staff on company procedures and customer service best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Computer Science
Utah Valley University
Orem, UTSkills
- Network troubleshooting
- Customer relationship management
- Customer education
- Problem solving
- Effective communication
- Team collaboration
- Adaptability
- Relationship building
- Computer programming
- Problem-solving abilities
Accomplishments
Top performer award
References
References available upon request.
Affiliations
Volunteer helping low income kids
Timeline
Customer Service Representative
JetBlue
11.2015 - 04.2020
Network Maintenance Technician
Xfinity Comcast
05.2008 - Current
Computer Science
Utah Valley University