Donte Davis
South Fulton,GA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Apl Logistics (Bobcat)
10.2022 - Current
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Small Business Owner
Davis Courier Service LLC
02.2019 - Current
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Negotiated to collect balance in full.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Production Supervisor
Elite Comfort Solutions
11.2011 - 10.2022
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Managed team of 40 production associates, overseeing productive production processes and meeting all deadlines
Warehouse Team Lead
Elite Comfort Solutions
03.2011 - 11.2011
- Supervised warehouse operations by managing employees during shifts.
- Trained employees on equipment operation and safety protocols.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Monitored performance and safety practices.
- Monitored performance and safety practices of 37-person warehouse staff.
Education
Bachelor of Science - Business Administration
University of West Georgia
12.2013
Skills
- Staff training and development
- Operations management
- Customer relationship management
- Logistics management
- Safety oversight
- Risk management
- KPI tracking
- Productivity management
- Delinquent account management
- Repayment plan structuring
- Payment arrangement
Personal Information
Title: Operation Manager
Certification
OSHA Forklift Certified
ISO 9001:2016
Certifications
05-2012
Software
Microsoft 360
Timeline
Operations Manager
Apl Logistics (Bobcat)
10.2022 - Current
Small Business Owner
Davis Courier Service LLC
02.2019 - Current
Production Supervisor
Elite Comfort Solutions
11.2011 - 10.2022
Warehouse Team Lead
Elite Comfort Solutions
03.2011 - 11.2011
Bachelor of Science - Business Administration
University of West Georgia
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