Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Certifications
Software
Timeline
Generic

Donte Davis

South Fulton,GA

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager

Apl Logistics (Bobcat)
10.2022 - Current
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.

Small Business Owner

Davis Courier Service LLC
02.2019 - Current
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Processed payments and applied to customer balances.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Negotiated to collect balance in full.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.

Production Supervisor

Elite Comfort Solutions
11.2011 - 10.2022
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Optimized workflow through effective resource allocation and scheduling adjustments.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
  • Managed team of 40 production associates, overseeing productive production processes and meeting all deadlines

Warehouse Team Lead

Elite Comfort Solutions
03.2011 - 11.2011
  • Supervised warehouse operations by managing employees during shifts.
  • Trained employees on equipment operation and safety protocols.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Monitored performance and safety practices.
  • Monitored performance and safety practices of 37-person warehouse staff.

Education

Bachelor of Science - Business Administration

University of West Georgia
12.2013

Skills

  • Staff training and development
  • Operations management
  • Customer relationship management
  • Logistics management
  • Safety oversight
  • Risk management
  • KPI tracking
  • Productivity management
  • Delinquent account management
  • Repayment plan structuring
  • Payment arrangement

Personal Information

Title: Operation Manager

Certification

  • OSHA Forklift Certified

  • ISO 9001:2016

Certifications

05-2012

Software

Microsoft 360

Timeline

Operations Manager

Apl Logistics (Bobcat)
10.2022 - Current

Small Business Owner

Davis Courier Service LLC
02.2019 - Current

Production Supervisor

Elite Comfort Solutions
11.2011 - 10.2022

Warehouse Team Lead

Elite Comfort Solutions
03.2011 - 11.2011

Bachelor of Science - Business Administration

University of West Georgia
Donte Davis