Donte Hobbs
Clarksville,TN
Summary
Master's seeking student, with a diverse background in Customer Service, IT-Work, and Public Service. Employs empathetic approaches to otherwise challenging scenarios and consistently strives to accomplish goals like no other.
Overview
4
4
years of professional experience
Work History
Americorps College Possible Catalyze Member
AmeriCorps Program
08.2024 - 07.2025
- Completed monthly outreach to students in order to gauge their academic standing
- Monitored student progress to drive successful academic outcomes.
- Provided resources to support students in achieving career goals.
- Helped students develop organizational, time management and study skills.
- Came up with creative programs in order to assist students in achieving registration goals
- Responsible for over 150 students portfolios
Cybersecurity Intern
State of Tennessee
12.2023 - 07.2024
- Worked with State Compliance Team to ensure Data was protected following NIST and other Federal Guidelines
- Ensured compliance with all applicable laws regarding data privacy and security.
- Audited networks and security systems to identify vulnerabilities.
- Investigated new methods of authentication such as biometrics or two-factor authentication.
- Conducted security audits to identify vulnerabilities.
- Developed custom scripts to automate routine tasks, increasing efficiency within cybersecurity team.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
Residence Hall Director
Austin Peay State University
08.2023 - 05.2024
- Assisted in creating atmosphere conducive to academic success through programming, community development, and policy enforcement.
- Compiled residents' daily activities and quantities of supplies used to prepare reports
- Led Staff of RA's to ensure building functionality and efficiency
- Led Campus Wide Committee to get non-residential parties involved in campus activities.
- Managed crisis situations effectively by following established protocols and maintaining open communication channels with relevant stakeholders.
- Served as liaison between students, parents, faculty members, administrators to address concerns or issues related to residence hall experience efficiently.
- Tasked with creating innovative programs to ensure residential satisfaction
Tier 2 Support Technician
Austin Peay State University
06.2023 - 07.2024
- Assessed customer needs in order to determine most suitable solution for their issue.
- Served as first point of contact for incoming technical service calls and emails.
- Assisted IT related needs for Consumers
- Imaged Computers and other University Equipment
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
Building Supervisor
Austin Peay State University
06.2021 - 03.2023
- Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
- Directed maintenance and operations of facility systems to minimize service interruptions.
- Resolved customer complaints in a timely manner while adhering to company policies and procedures.
- Disposed of or oversaw disposal of surplus or unclaimed property.
- Prepared reports detailing building conditions, recommended changes or improvements, and estimated costs associated with those changes.
Education
Bachelor of Science - Computer Information Systems
Austin Peay State University
Clarksville, TN08-2024
Skills
- Protecting Networks
- Information Protection
- Security Planning
- Reporting and Documentation
- Disaster Recovery
- Policy Enforcement
- Activity Planning
- Role Modeling
- Behavior monitoring
- Safety Standards and Compliance
- Organizational Skills
- Teamwork and Collaboration
- Conflict Resolution
- Active Listening
Affiliations
- Active Virtual Machine User
- Learning C++, Java, Python
Timeline
Americorps College Possible Catalyze Member
AmeriCorps Program
08.2024 - 07.2025
Cybersecurity Intern
State of Tennessee
12.2023 - 07.2024
Residence Hall Director
Austin Peay State University
08.2023 - 05.2024
Tier 2 Support Technician
Austin Peay State University
06.2023 - 07.2024
Building Supervisor
Austin Peay State University
06.2021 - 03.2023
Bachelor of Science - Computer Information Systems
Austin Peay State University
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