Donte Holley
Regional Health Command-Atlantic
Fayetteville,NC
1
Certification
7
years of professional experience
Motivated Information Technology professional and US Army Veteran with 20 years of service. Holds an inactive Secret Clearance and has transitioned from manufacturing to IT. Completed the Computer User Support Specialist program at ACI Learning and pursuing ITIL, A+, Network+, and Security+ certifications to enhance technical skills for entry-level positions.
Work History
Assistant Inspector General
3 Years 6 Months- Developed detailed database of inspection plans for over 600,000 DoD employees and civilians
- Identified gaps and shortfalls in Army Network medical community policy and on-post housing to enhance operational effectiveness
- Delivered comprehensive service to clients, achieving over 98% resolution rate for application support inquiries
Medical Supervisor
3 Years 9 Months- Provided clinical, logistical, and administrative support to over 600,000 DoD beneficiaries and coalition forces
- Delivered clinical, logistical, and administrative support for 600,000 DoD beneficiaries and coalition forces, ensuring effective healthcare delivery
- Managed Medical Protection System Database, tracking and updating data for 30,000 personnel annually to maintain accurate records
Education
3 years of college credits.
Skills
Active Directory
Network protocols
Network Design
Troubleshooting
Identify Security Threats
Data Backup
Operating Systems
Ticketing System
Microsoft Office 365
Hardware Maintenance
Problem Solving
Customer Service
Certification
- PeopleCert ITIL 4 Foundation Certification - Training Complete
- CompTIA A+ Certification - Training Complete
- CompTIA Security+ Certification - Training Complete
- CompTIA Network+ Certification - Training Complete
TECHNICAL TRAINING
- ACI Learning - Computer User Support Specialist (CUSS) Program - Virtual Campus
- New Horizons Computer Learning Center - Cyber Security Defender Course - Virtual Campus
MILITARY EXPERIENCE
- United States Army Reserves - Team Leader - Fort Belvoir, VA & Germany - August 2013 - Aug 2023
- Provided training and professional development for team members
- Supervised and evaluated performance in work techniques and procedures to ensure compliance
- Provided audiology testing, reporting, and updating for Service members and contractors
- Obtained and used an active Secret Clearance to handle sensitive and confidential information
- United States Army - Assistant Inspector General - Fort Belvoir, VA - February 2017 - Aug 2020
- Performed complex strategic planning, oversite, reporting, inspections, project management, and quality control
- Completed multiple courses in IG, to cover all knowledge across the Armed Forces, above and beyond required
Timeline
Assistant Inspector General
Regional Health Command-Atlantic
02.2017 - 08.2020Read More
Medical Supervisor
Landstuhl Military Hospital
04.2013 - 01.2017Read More
AMU University
Read More