Donte Jones

• Coordinated with servers and bartenders to maintain smooth operation of bar area.
• Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
• Greeted customers and provided friendly, knowledgeable service.
• Replaced empty kegs and soda syrups.
• Assisted in setting up and breaking down bar area for special events.
• Restocked ice, condiments, and snacks.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Addressed customer complaints and inquiries to verify satisfaction.
• Set up advertising signs and displays on shelves, counters and tables.
• Offered product samples, answered questions and helped customers find items.

• Interacted with customers to foster positive experience resulting in increased sales.
• Abided by traffic rules and regulations to maximize road safety.
• Drove truck to events or around neighborhoods to hand out ice cream and take payment.
• Used route navigation apps and knowledge of area to deliver ice cream to customers.
• Maintained temperature of ice cream during transport to preserve quality of product.
• Handled cash, check and credit cards, processing transactions onsite for products and services.

• I worked for the online pickup and delivery department preparing online orders and loading then curbside for customers and delivery drivers.

• Worked varied hours to meet seasonal and business needs.
• Greeted customers and offered assistance for increased customer satisfaction.
• Provided product price information to customers.
• Managed customer relations through communication and helpful interactions.
• Trained and mentored junior staff on customer service strategies and techniques.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Assisted with special events and programs.
• Maintained clean, neat, and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.