Donte Lewis
Brooklyn,NY
Summary
Enthusiastic and motivated individual with various customer experience skills, seeking an entry-level position to leverage my skills and contribute to a company's success.
Overview
7
7
years of professional experience
Work History
Customer Service
Amazon
07.2023 - 01.2025
- Developed knowledge base for customer service reps, reducing resolution time.
- Developed a deep understanding of customer service principles and customer service best practices.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
- Trained newly hired employees on routine tasks and customer service.
Field Technician
Beau Dietl & Associates
12.2022 - 05.2023
- Utilized safety practices with no complaints or accidents.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
Sales Associate
Children's Place
11.2021 - 05.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Package Handler
FedEx
11.2020 - 04.2021
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
Usher/Ticket Receiver
Barclays Center
10.2017 - 05.2020
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments, and issued tickets.
- Assisted patrons with seating by giving directions and lighting paths.
- Directed ticket holders to seats and facility locations.
Education
High School Diploma -
Erasmus Hall
06.2016
Skills
- Customer Service
- Troubleshooting
- Calibration
- Process Optimization
Personal Information
Title: Industrial Designer
Timeline
Customer Service
Amazon
07.2023 - 01.2025
Field Technician
Beau Dietl & Associates
12.2022 - 05.2023
Sales Associate
Children's Place
11.2021 - 05.2023
Package Handler
FedEx
11.2020 - 04.2021
Usher/Ticket Receiver
Barclays Center
10.2017 - 05.2020
High School Diploma -
Erasmus Hall
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