Donte Martin
DFW
Summary
Expert in navigating complex technical environments with extensive experience as a computer user support specialist. Proven troubleshooting skills complemented by insights gained from 42A and 25B roles. Strong communicator with a focus on enhancing analytical capabilities to drive effective solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network / Security Operations Technical Assistant
OFFICE OF INFORMATION TECHNOLOGY (UTA)
02.2024 - Current
- Managed inventory of over 5,000 AP's & Switches, overseeing device count & installation, while efficiently handling updates & addressing connectivity issues.
- Terminated cables from unconnected access points and maintained wiring for optimal functionality.
- Assisted in installing switches in control room, ensuring organized setup and adherence to safety precautions.
- Communicated with Police Department and inspected 'Code Blue' Emergency Boxes on campus, ensuring system connectivity for effective emergency response.
Information Technology Specialist (25B)
Army Reserve
07.2021 - Current
- Installed, configured, and maintained computer systems, peripherals, and communication equipment to ensure operational readiness and support mission objectives.
- Trained new personnel and end-users on IT procedures, security best practices, and the use of new hardware/software, improving departmental operational efficiency by 25%.
- Conducted annual training during Battle Assembly on proper procedures and incident response, enhancing team preparedness for real-world scenarios.
- Managed user access and permissions across classified and unclassified networks, enforcing Principle of Least Privilege to safeguard sensitive information.
Endpoint Support Student Assistant
OFFICE OF INFORMATION TECHNOLOGY (UTA)
02.2024 - 04.2025
- Delivered rapid & efficient support by managing around 100 support tickets (ServiceNow) from UTA clients, offering on-site assistance & guidance for issue resolution leveraging ServiceNow & Teams for communication.
- Troubleshot computer issues and performed system reimaging, ensuring seamless functionality and minimizing downtime for university staff and students.
- Conduct training sessions or workshops for staff and students on common technical tools and troubleshooting steps, empowering them to solve minor issues independently.
- Conducted routine checks and monitored systems to identify potential issues before affecting users, enabling preventive maintenance and reducing downtime.
- Executed initial setups for new employees, providing instructions on common software use and connecting devices to printers.
- Ensured seamless connection of devices to the domain via AD, managing departmental device counts & updating device names, resulting in the successful renaming of over 10 devices per semester.
Education
Bachelor of Arts - Management Information Systems
The University of Texas At Arlington
Arlington, TX05-2026
Computer User Support Program
ACI Learning
Irving TX 02-2023
Skills
- Network configuration
- Incident management
- Incident response
- System administration
- System monitoring
- Operating systems
- Analytical
- Critical thinking
- Task prioritization
- User training
- Customer Service
- Written communication
Certification
- ITIL 4 foundations - 2026
- DOD Network Operations Specialist
- Foundations of Cyber Security
Timeline
Network / Security Operations Technical Assistant
OFFICE OF INFORMATION TECHNOLOGY (UTA)
02.2024 - Current
Endpoint Support Student Assistant
OFFICE OF INFORMATION TECHNOLOGY (UTA)
02.2024 - 04.2025
Information Technology Specialist (25B)
Army Reserve
07.2021 - Current
Bachelor of Arts - Management Information Systems
The University of Texas At Arlington
Computer User Support Program
ACI Learning