Donte Petit-Frere

Achieved exceptional customer satisfaction by guiding buyers from consultation to vehicle delivery.

Developed strong rapport with clients to effectively identify needs and preferences.

• Executed product presentations, test drives, and negotiations to facilitate informed purchasing decisions.
• Managed financing discussions and follow-ups to enhance customer experience and close sales.
• Established lasting client relationships, driving repeat and referral business.
• Addressed objections proactively to maintain momentum toward sales goals in high-pressure settings.
• Consistently met or exceeded performance targets within a competitive dealership environment.

Supported daily vehicle operations at Ford dealership as a reliable and safety-focused porter.

Received and unloaded new vehicles from transport carriers, ensuring proper organization and preparation for customers.

• Secured and organized vehicle keys to maintain efficient lot layout and facilitate quick access.
• Assisted with new vehicle deliveries, enhancing operational readiness for customer appointments.
• Completed extended-distance drives to surrounding cities for vehicle transportation and retrieval.
• Collaborated with sales and dealership staff to ensure optimal vehicle positioning for deliveries.
• Demonstrated strong time-management skills while maintaining flexibility in scheduling tasks.

• - Communicate daily with customers regarding vehicle concerns, service needs, and recommended solutions.
• - Build long-term relationships to encourage customer loyalty and repeat business.
• - Schedule and perform recall services, ensuring timely and accurate service delivery.
• - Upsell vehicle parts and services by identifying needs and providing clear, helpful recommendations.
• - Deliver friendly, professional support to ensure a positive customer experience.
• - Provide safety-focused product and service recommendations to protect customers and their vehicles.

• - Supervised front-of-house operations and supported shift leads in managing staff performance.
• - Delivered exceptional guest service while maintaining speed, accuracy, and cleanliness standards.
• - Handled customer concerns and resolved issues promptly to ensure satisfaction.
• - Trained and mentored new team members, promoting consistency and efficiency.
• - Managed inventory and coordinated with the kitchen team to streamline service flow.

• - Delivered friendly, efficient customer service in a fast-paced environment.
• - Ensured quick and accurate order fulfillment while maintaining cleanliness and organization.
• - Developed strong teamwork and communication skills.
• [Past Position Dates Not Specified]