Donte Pleasant
Oklahoma City,OK
Summary
Dynamic Full Sail graduate and professional technician with extensive experience in equipment maintenance and repair. Expertise in swiftly identifying and resolving mechanical issues, resulting in minimal downtime and enhanced operational efficiency. Recognized for strong collaboration skills and adaptability, consistently delivering exceptional results in fast-paced environments. Committed to leveraging technical knowledge and teamwork to drive success in every project.
Overview
5
5
years of professional experience
Work History
SERVICE TECHNICIAN\ PROGRAM COORDINATOR
MJP TECHNOLOGY
06.2022 - 11.2024
- Installing new computer systems & equipment including configuration, set up to company standards.
- Troubleshooting & repairing technical issues, identified root causes implementing effective solutions.
- Customer service communicating with technical assistance & user support interactions
- Ensuring quality network protocols, maintaining accurate records of system configuration, security maintenance, allocating and monitoring security measures.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Diagnosed and resolved technical issues in educational technology systems.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
LEARNING AMBASSADOR
AMAZON
04.2020 - 01.2022
- On-the-floor support employee training including new hire and new management.
- Identifying training gaps observed employees on the floor to identify areas of weakness.
- Monitor employee progress through a learning platform and identify.
- Problem-solving skills to address training related issues and concern.
Education
Bachelor of Science - Information Technology
Fullsail
Winter Park, FL12-2025
Associate of Science - Information Technology
Full Sail University
Winter Park, FL12-2024
Skills
- APACHE
- AZURE
- ACTIVE DIRECTORY
- ANSIBLE
- CLOUD COMPUTING
- ENCRYPTION
- FIREWALLS
- HTML
- INFORMATION SECURITY
- MENTORING
- MICROSOFT OUTLOOK
- PROJECT MANAGEMENT
- SOFTWARE ENGINEERING
- MySQL
- VIRTUAL COMPUTING
- VMware
- TROUBLESHOOTING
- WINDOW SERVER
- KUBERNETES
- SHELL
- PYTHON
- CUSTOMER SERVICE
- VALID DRIVERS LICENSE
- TROUBLESHOOTING SKILLS
Timeline
SERVICE TECHNICIAN\ PROGRAM COORDINATOR
MJP TECHNOLOGY
06.2022 - 11.2024
LEARNING AMBASSADOR
AMAZON
04.2020 - 01.2022
Bachelor of Science - Information Technology
Fullsail
Associate of Science - Information Technology
Full Sail University