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Erika Noonan
Program Manager
Atlanta,GA
Summary
I am a cross-functional IT leader with 15+ years of experience delivering web and mobile application initiatives in the public and private sectors as a Program Director, Program/Project Manager, Engineer, Systems Analyst, etc. Expert in delivering enterprise IT initiatives in fast-paced environments, working with executive leadership to translate corporate strategies into a vision, building an engaged and effective working team, etc. Liaison between stakeholders and tech teams, assimilating business and technical priorities to deliver solutions tailored to advance company goals and objectives, good communication skills, expectation management, etc. I am equally proficient with Waterfall and Agile, operating in hybrid environments. I monitor risks, dependencies, milestones, and deliverables while leading process reengineering and continuous improvement efforts. Excellent leadership, problem-solving, and process reengineering skills. Master's Degree, PMP 10+ years, etc. Creative Senior Program Manager with an exceptional background in the DOD industry. Proven success in building and motivating program teams to meet project goals. I demonstrated leadership skills in systems implementation, program execution, and process improvement engagements.
Overview
16
16
years of professional experience
Work History
Principal Program Manager
Macy's
1 2022 - Current
- Manage the Macy Enterprise Data Analytics and Engineer program, enhancing cost accounting systems for Macy's, Bloomingdale's, and Blue Mercury
- Establish rigorous data curation and quality assurance processes to centralize systems around a 'single source of truth' for all analytical endeavors
- Manage 20 project managers and Scrum Masters, providing resources and support while fostering a culture of collaboration
- Lead meetings with key stakeholders, subject matter experts, and various working teams to drive decision-making and prioritization
- Spearhead multiple data transformation and governance initiatives
- Prepare and present insightful quarterly reports to senior executives and board members.
Sr. Program Manager
United States Air Force
01.2019 - 01.2022
- Supervised the end-to-end operations of SharePoint and Configuration Departments, directing a global team of 40 direct reports
- Created scripts and authored playbooks for SharePoint, Power Automate, and Power BI
- Developed and distributed migration plans to accelerate the enterprise-wide adoption of Service Now, Power BI, and Power Automate platforms
- Pioneered a customer service approach emphasizing 24/7 availability
- Streamlined weekly data reporting procedures to executive management
- Led the Service Now implementation for the Audit Agency
- Monitored all network processes to ensure smooth data flow.
Sr. Configuration Manager/Project Manager PCI
Wright-Patterson AFB
01.2019 - 01.2022
- Managed the Wright-Patterson AFB program, consisting of three projects aiming to build Logistics tracking systems
- Designed and developed configuration management documentation
- Prepared Configuration Management planning documentation
- Developed training and communication strategies
- Oversaw the analytics team, setting strategic direction and fostering a data-driven culture
- Worked with tech teams to optimize and streamline computer-based configuration and data management systems.
Senior Software Engineer/Program Manager
US Army
01.2014 - 01.2019
- Managed engineering teams and 24/7 monitored satellite and radar communication systems
- Managed all engineering deliverables, overseeing obligations and expenditures
- Supported multiple satellite and radar communication systems
- Streamlined cross-functional team processes by developing Project Task Forms
- Developed and executed a one-month resolution for a critical software malfunction
- Implemented a ticketing system that cut issue resolution time
- Resolved subcontracting resource discrepancies
- Led continuous process improvement initiatives in JTT/TGS groups.
Project Manager
XO Consultants Ltd
01.2013 - 01.2014
- Conducted gap analysis of actual and forecasted project deliverables
- Managed acquisition planning activities for VA HCIP Projects and Initiatives
- Monitored status and performance reporting from specialized PMO units
- Streamlined reporting processes between specialized and central PMO units.
Project Manager
AADX Corp
01.2012 - 01.2013
- Managed multiple IT projects within the USPTO's CIO's office
- Led technical solution sessions with tech teams
- Ensured timely delivery and quality assurance throughout the project lifecycle
- Reengineered project processes, leading to the completion of all five IT projects.
System Analyst
Karder Corporation
01.2012 - 01.2013
- Interacted with various executives, managers, and SMEs to develop, analyze, prioritize, and organize requirement specifications
- Documented and communicated business, system, and technical requirements
- Developed comprehensive reports and dashboards using QuickBase
- Conducted ADCCP tracking tool training sessions for new users
- Streamlined business process documentation.
Network Design Engineer
DISA
01.2009 - 01.2012
- Managed the DISA program, aiming at building/improving/migrating network systems
- Operated as an escalation point for systems engineering issues
- Designed intricate networks for the U.S
- Armed Services using Netcracker and Visional
- Provided training to users on database systems
- Provided mentorship and technical guidance
- Enhanced operational efficiency by reducing errors by 97%
- Collaborated with various teams to achieve seamless network functionality.
Education
Master of Science (MS) - Information Systems
University of Phoenix-Arizona
Project Management - undefined
University Of Phoenix
Bachelor of Applied Science (B.A.Sc.) - Computer and Information Sciences and Support Services
University of Maryland College Park
Bachelor of Arts (BA) - Political Science and Government/Economics
Norfolk State University
undefined
Skills
JIRA
Confluence
SDLC
CMS
AWS
VPC
EC2
DRM
HTML5
CSS
JavaScript
SOW
SLA
DevOps
SOA
Web Analytics
UML
XML
IaaS
NET
API
SVN
Jenkins
GitHub
Puppet
JAVA
JBoss
SQL
MS-Project
SharePoint
Power Automate
Power BI
Agile
Service Now
Clarity
AZURE
Maven
Gradle
Bitbucket
Plainview
GreenHopper
Splunk
Omniture
ERP
Oracle
Big Data
CMMI
XML
Nexus
Puppet
CruiseControl
MS Visio
CDN
Cassandra
COTS
ITIL
ETL
Waterfall
Apache
SaaS
Vendor Management
CI/CD
Net
Quickbase
PeopleSoft
Netcracker
Visional
Clear Case
Knowledge management
Information Security
Digital Transformation
Accomplishments
- Supervised team of 90 staff members.
- Achieved 99% by completing Migration to the cloud accurately and efficiently.
Affiliations
- Institute of Electrical and Electronics Engineers
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sr. Program Manager
United States Air Force
01.2019 - 01.2022
Sr. Configuration Manager/Project Manager PCI
Wright-Patterson AFB
01.2019 - 01.2022
Senior Software Engineer/Program Manager
US Army
01.2014 - 01.2019
Project Manager
XO Consultants Ltd
01.2013 - 01.2014
Project Manager
AADX Corp
01.2012 - 01.2013
System Analyst
Karder Corporation
01.2012 - 01.2013
Network Design Engineer
DISA
01.2009 - 01.2012
Principal Program Manager
Macy's
1 2022 - Current
Master of Science (MS) - Information Systems
University of Phoenix-Arizona
Project Management - undefined
University Of Phoenix
Bachelor of Applied Science (B.A.Sc.) - Computer and Information Sciences and Support Services
University of Maryland College Park
Bachelor of Arts (BA) - Political Science and Government/Economics
Norfolk State University