Donte’Sha Jones
Syracuse,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
KPH Healthcare Services
05.2023 - Current
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Customer Service Representative
Kelly Services
09.2022 - 03.2023
- Handle incoming calls and utilize proactive sales approach with every customer
- Process and coordinate Accounts Receivable, Collections and Accounts Payable functions
- Provided primary customer support to internal and external customers.
Transportation Supervisor
Techlink Systems Inc
11.2020 - 03.2021
- Answered phone calls and provided new clients with paperwork to initiate service.
- Verified insurance of patients to determine eligibility.
- Responded to high volume of phone and email requests to provide logistics information.
Residence Counselor
The Bridge Inc
08.2016 - 08.2019
- Provided crisis management and intervention during emergency situations.
- Helped develop and implement programs to foster community growth and development.
- Collaborated with residential team to maximize effective and efficient operations.
Education
BA English -
Long Island University
Brooklyn, NYSkills
- 50 WPM
- Microsoft Suite
- Client Relations
- Paperwork Processing
Timeline
Customer Service Representative
KPH Healthcare Services
05.2023 - Current
Customer Service Representative
Kelly Services
09.2022 - 03.2023
Transportation Supervisor
Techlink Systems Inc
11.2020 - 03.2021
Residence Counselor
The Bridge Inc
08.2016 - 08.2019
BA English -
Long Island University
Similar Profiles
Katelynn BrownKatelynn Brown
Store Clerk at KPH Healthcare ServicesStore Clerk at KPH Healthcare Services
Aimee HessAimee Hess
Corporate Liaison Trainer at Comprehensive Pharmacy Services (CPS)Corporate Liaison Trainer at Comprehensive Pharmacy Services (CPS)
Myra PardieMyra Pardie
Operations & Data Management Specialist at KPH HealthcareOperations & Data Management Specialist at KPH Healthcare