Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dontra Griffin

Portsmouth,VA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Driver, Warehouse Orders

Instacart
Portsmouth, Virginia
01.2020 - Current
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Conducted emergency vehicle repairs to restore safety and dependability.
  • Inspected equipment throughout shift, performed minor maintenance tasks and notified maintenance of tools requiring repair.

Customer Service Representative

Walmart
Portsmouth, VA
03.2024 - 09.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Medical Receptionist

Private Care
Portsmouth, Virginia
04.2014 - 12.2018
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Ordered and maintained supply inventory for medical office.

Education

General Studies

Tcc
Portsmouth, VA
06-2028

Some College (No Degree) - Medical Billing And Coding

Centura College
Atlanta, Ga

Skills

  • Customer service
  • Data entry
  • Call center operations
  • Medical terminology
  • Written and oral communication
  • Support case resolution

Timeline

Customer Service Representative

Walmart
03.2024 - 09.2024

Driver, Warehouse Orders

Instacart
01.2020 - Current

Medical Receptionist

Private Care
04.2014 - 12.2018

General Studies

Tcc

Some College (No Degree) - Medical Billing And Coding

Centura College
Dontra Griffin