DONTRE HAYES
Port Wentworth,GA
Summary
- Driven, focused, and highly motivated. I am a professional with more than 8 years of IT experience seeks career in a management or supervisory capacity; offering multiple years of military service and leadership roles, complimented by proven skill to significantly enhance corporate objectives by utilizing the following areas of expertise:
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Technology Specialist (25B)
UNITED STATES ARMY RESERVES
05.2016 - Current
- Supervised the deployment, installation, operation, and unit level maintenance of multi-functional/multiuser information processing systems.
- Performed information assurance functions for Computer Emergency Response Teams (CERTS).
- Performed COMSEC management functions and ISSO/Systems Administrator (SA) duties for the certification authority workstation.
- Provided technical assistance, resolve problems for information services support personnel, functional users and functional staff.
- Analyzed telecommunications information management needs and request logistical support and coordinate systems integration.
- Provided comprehensive technical support to end-users, effectively resolving hardware and software issues.
- Spearheaded initiatives to improve network reliability through proactive monitoring of server health indicators and prompt resolution of identified issues.
Enterprise Service Desk Technician
Indus Corporation
11.2012 - 04.2014
- Experience and knowledge with RAPIDS 7.3, DEERS, Active Directory, Directory Resource Administration (DRA), BMC Remedy 6.3 and BMC Remedy 7.6
- Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated
- Securing network resources with shared folder permissions, Implementing file security system
- Proficient in the use of Remote Access Terminal and Bomgar
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Configure, monitor, and maintain email applications or virus protection software
- Provision of Internet Access and Management of Active Directory Accounts
- Operates and performs unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment
- Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures
- Confer with network users about how to solve existing system problems
- Back-up and restore of all critical resources including router IOS, Outlook, System State data.
Education
Bachelor of Science in Computer Science -
Georgia Southern University
Statesboro, GA12.2025
Associate of Science -
Georgia Southern University
Statesboro, GA05.2024
Skills
- IT Asset Management
- Remote Desktop Support
- Operating System Configuration
- Application Integration
- TCP/IP
- LAN/WAN
Security Clearance
SECRET
References
Personal and professional references gladly furnished upon request
Certification
- CySA+ - CompTIA Cybersecurity Analyst
- Sec+ - CompTIA Security
Timeline
Information Technology Specialist (25B)
UNITED STATES ARMY RESERVES
05.2016 - Current
Enterprise Service Desk Technician
Indus Corporation
11.2012 - 04.2014
Bachelor of Science in Computer Science -
Georgia Southern University
Associate of Science -
Georgia Southern University