Dontrenae Williams
Los Angeles,CA
Summary
Dependable Member Service Representative skilled in managing customer inquiries, resolving issues, and maintaining accurate records. Strong ability to perform data entry, process transactions, and provide information about products and services. Committed to delivering high-quality service with attention to detail and solid work ethic. Seeking to leverage skills and knowledge in Member Service Representative role.
Overview
11
11
years of professional experience
Work History
Member Service Representative II
Golden 1 Credit Union
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Performed account maintenance activities such as issuing cards, and processing deposits and withdrawals.
- Collaborated with other departments to ensure prompt resolution of customer complaints or disputes.
- Assisted members with online banking setup and troubleshooting technical issues related to their accounts.
- Modeled Golden 1 core values Integrity, Reliability, Service Excellence, and Inclusion.
CASE MANAGEMENT SPECIALIST
Housing is Key-Government Services
09.2021 - 11.2022
- Provided direct service and support to individuals and clients, such as handling referral for child advocacy issues, conducting needs evaluation and resolving complaints
- Participated in determination of organizational policies regarding such issues as participant eligibility, program requirements and program benefits
- Established and oversaw administrative procedures to meet objectives set by boards of directors and senior management
- Responded quickly to meet customer needs and resolve problems
EXECUTIVE ADMINISTRATOR
Little Blessings Christian Academy
09.2013 - 09.2021
- Utilized job-related software to prepare invoices, letters and memos
- Performed general office duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
- Established work procedures and schedules and kept track of daily work of clerical staff
- Interpreted and explained information such as eligibility requirements, application details, payment methods and applicants' legal rights
SPECIALTY PHARMACY REPRESENTATIVE
CVS
09.2019 - 03.2021
- Followed standard operating procedures for maintaining accurate and readily retrievable accountability records
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists
- Verified insurance data and contact information to complete prescription refill requests
- Prepared and processed medical insurance claim forms and records
- Learned company policies, rules and performance requirements to achieve successful calling metrics
Education
HIGH SCHOOL DIPLOMA -
Alexander Hamilton High School
06.2005
Skills
- Administrative Oversight
- Advanced MS Office Suite Proficiency
- Proper Phone Etiquette
- Records Management
- Databases
- Bookkeeping And Basic Accounting
- Credit card payment processing
- Conflict Resolution
- Multitasking Abilities
- Time management abilities
References
References available upon request
Personal Information
Title: Executive Assistant
Timeline
Member Service Representative II
Golden 1 Credit Union
02.2022 - Current
CASE MANAGEMENT SPECIALIST
Housing is Key-Government Services
09.2021 - 11.2022
SPECIALTY PHARMACY REPRESENTATIVE
CVS
09.2019 - 03.2021
EXECUTIVE ADMINISTRATOR
Little Blessings Christian Academy
09.2013 - 09.2021
HIGH SCHOOL DIPLOMA -
Alexander Hamilton High School
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