Service Desk Lead
The Home Depot Inc
- Mentored junior team members, fostering a collaborative and supportive work environment.
- Promoted a culture of continuous improvement through regular process evaluations, identifying areas for enhancement or streamlining initiatives.
- Standardized documentation procedures for improved consistency, accuracy, and ease of access in troubleshooting steps.
- Optimized resource allocation by analyzing workload distribution data, ensuring balanced assignments across the team.
