Overview
Work History
Education
Skills
Timeline
Generic

Tyvon-Malik Snowden-Rhone

San Antonio,TX

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Etech
01.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Activations

Charter Communications - Spectrum
08.2023 - 12.2024
  • Communicated with customers daily to provide friendly and courteous service
  • Activated multiple devices for customers
  • Reset and created new and old accounts for customers
  • Assisted customers in becoming more familiar with their devices and services
  • Provided technical support for device activation
  • Implemented strategies to increase customer satisfaction and retention

Level 1 Disputes

Alorica
05.2022 - 07.2023
  • Conducting thorough research and analysis of disputes
  • Communicating effectively with clients and stakeholders to gather necessary information
  • Documenting all interactions and findings accurately and in a timely manner
  • Providing excellent customer service and support throughout the dispute resolution process
  • Collaborating with team members to ensure efficient and effective resolution of disputes
  • Adhering to company policies and procedures while handling disputes

Level 2 Fraud

i2c Inc
03.2021 - 04.2022
  • Conduct detailed investigations into Level 2 fraud disputes
  • Verify transaction authenticity through additional data points
  • Provide comprehensive documentation for Level 2 chargebacks
  • Collaborate with card networks and issuing banks to evaluate dispute resolutions
  • Ensure accuracy and completeness of Level 2 data to prevent disputes
  • Communicate effectively with cardholders to address fraud claims

Education

General - General Studies

Ivy Tech Community College
Noblesville, IN
06.2017

High School Diploma -

Hamilton Southeastern High School
Fishers, IN
05.2014

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • Time management
  • Competent

Timeline

Customer Service Representative

Etech
01.2025 - Current

Sales Activations

Charter Communications - Spectrum
08.2023 - 12.2024

Level 1 Disputes

Alorica
05.2022 - 07.2023

Level 2 Fraud

i2c Inc
03.2021 - 04.2022

General - General Studies

Ivy Tech Community College

High School Diploma -

Hamilton Southeastern High School

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