DONUREKA SMITH
Stockbridge,United States
Summary
With over 19 years of experience in customer-facing roles, I demonstrated exceptional skills in fraud prevention, cash handling, and problem-solving, significantly enhancing operational efficiency and customer satisfaction across various positions. Notably, as a Cabin Service Agent at Delta Airlines, I play a pivotal role in improving cabin cleanliness and safety, My tenure as a Teller at Wells Fargo showcased their ability to implement robust fraud prevention strategies and optimize transaction processes, proving their capability to deliver results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Resourceful Member Service Representative known for high productivity and efficient task completion. Specialize in customer service, problem-solving, and communication skills. Excel in interpersonal interactions, adaptability, and conflict resolution to enhance member satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Member Service Representative
Atlanta Postal Credit Union
Atlanta, GA
06.2024 - Current
- Participated in team meetings to discuss customer service strategies and goals.
- Assisted colleagues with tasks as needed during peak times of activity.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Adhered to all applicable policies, procedures, regulations, and laws.
Cabin Service Agent
Delta Airlines
Hapeville, United States
03.2023 - 06.2024
- Ensuring cabin cleanliness and safety for Delta Airlines since March 2023
- Improved cabin turnaround times by 15% through innovative process changes
- Collaboratively trained 10+ new cabin service agents, enhancing team efficiency
- Successfully solved on-board hygiene issues, leading to a 20% increase in passenger satisfaction
- Directly contributed to Delta's reputation for impeccable cabin service
- Greeted passengers and provided assistance with boarding procedures.
Teller
Wells Fargo
Atlanta, United States
10.2016 - 02.2023
- Mastered precision in banking transactions, enhancing operational efficiency
- Implemented robust fraud prevention strategies, safeguarding client accounts
- Accurately balanced cash drawers, upholding financial integrity
- Optimized bank vault management, strengthening security measures
- Educated customers on currency regulations, fostering trust and loyalty
- Streamlined transaction processes, significantly reducing customer wait times
- Pioneered a new verification system, boosting fraud detection capabilities
Reservations Agent
Department of Drivers Services
Conyers, United States
08.2007 - 11.2011
- Managed high-volume inbound calls, providing insightful and detailed information on licenses
- Scheduled appointments for CDL and Class C licenses, enhancing customer service efficiency
- Resolved complex queries about suspended licenses and reinstatement fees, improving customer satisfaction
- Enhanced data accuracy in customer records, leading to improved service delivery
- Streamlined license appointment process, cutting wait times by 20%
Education
High School Diploma -
Avondale High School
Avondale Estates, Georgia06.2001
Skills
- Fraud Prevention
- Cash Handling
- Problem Solving
- Customer Service
- Strong work ethic
- Reliability and punctuality
- Teamwork and cooperation
- Attention to detail
- Team collaboration
Timeline
Member Service Representative
Atlanta Postal Credit Union
06.2024 - Current
Cabin Service Agent
Delta Airlines
03.2023 - 06.2024
Teller
Wells Fargo
10.2016 - 02.2023
Reservations Agent
Department of Drivers Services
08.2007 - 11.2011
High School Diploma -
Avondale High School