Donya Hanks
Pell City,AL
Summary
Organized administrative professional with 10+ years of experience supporting office workflows, customer accounts, and front desk operations. Skilled in appointment scheduling, invoicing, collections, accounts payable/accounts receivable, and inventory tracking. Recognized for strong communication, time management, and dependable follow-through.
Overview
2027
2027
years of professional experience
Work History
PreK Teacher Assistant
New Adventures Learning Center
Talladega, Alabama
02.2026 - 10.2026
- Helped lead teacher with lesson planning and classroom activities.
- Organized classroom supplies and kept learning area clean and orderly.
- Supported children's learning through play-based educational activities.
- Prepared crafts, games, and activity materials for classroom use.
- Assisted lead teacher with daily classroom routines.
- Monitored children's behavior and gave guidance during group activities.
- Shared updates with parents regarding child progress and needs.
Office Manager & Sales
Appalachian Stone, LLC
Pell City, AL
04.2022 - 03.2025
- Managed front desk operations including assisting walk-in customers, answering questions and responding to inquiries.
- Answered incoming phone calls.
- Responded to emails and handled incoming mail.
- Resolved customer inquiries in a timely manner while building positive relationships with customers.
- Estimates on jobs.
- Sales of Granite/Quartz/Sinks.
- Invoiced sales, collect deposits and payments to ensure accuracy of accounts receivable.
- Monitored payments due from customers and promptly contacted customers with past due payments.
- Maintained filing system for records, correspondence and other documents to assure organization of office.
- Monitored inventory levels and placed orders when needed.
- Scheduled meetings, appointments , and installs with customers.
- Job timelines, fabrication planning and scheduling of same.
Administrator
Able Home Improvements
Pell City, AL
01.2014 - 04.2022
- Answer incoming calls and inquiries.
- Manage daily operations related to customer accounts including estimates, invoicing and collections.
- Coordinate resources needed for jobs.
- Maintain accurate records of all tasks needing completed.
- Manage time effectively to ensure tasks are completed on schedule and deadlines met.
- Occasionally assisted on jobsite.
Technical Assistant
CRC
Birmingham, Alabama
- Managed scheduling and coordination of daily office activities.
- Maintained filing systems to ensure easy access to information.
- Supported team members with administrative tasks and project coordination.
- Processed incoming correspondence and directed it to appropriate personnel.
- Greeted visitors and customers in a friendly, professional manner.
- Answered multi-line telephone system and routed calls to appropriate personnel.
Receptionist
Dixie Store Fixtures & Sales Co
Birmingham, Alabama
- Managed incoming calls and directed to appropriate staff.
- Maintained organized reception area to ensure a professional environment.
- Assisted with administrative tasks, such as filing and data entry.
- Prepared incoming mail, outgoing mail, and interoffice documents for distribution.
- Greeted visitors and provided them with assistance.
Education
Erwin High School
Center Point, AL Skills
- Customer service and support
- Scheduling and calendar management
- Event planning
- Team collaboration
- Incoming call handling
- Office administration
- Accounts receivable and payable
- Billing, invoicing, and collections
- Appointment scheduling
- Record keeping
- Time management
- File organization
- Clerical support
- Organizational skills
- Data entry
- Sales and follow-up
References
*Karla Young
Director/Boss
New Adventures Learning Center
256-770-9854
* Ryan Arnold
Former Owner/Boss
Appalachian Stone, LLC
256-393-9297
* Terry Case
Subcontractor
Appalachian Stone
205-901-0191
* Sara Jenkins
Friend & Former Pastors Wife
205-337-5971
Timeline
PreK Teacher Assistant
New Adventures Learning Center
02.2026 - 10.2026
Office Manager & Sales
Appalachian Stone, LLC
04.2022 - 03.2025
Administrator
Able Home Improvements
01.2014 - 04.2022
Technical Assistant
CRC
Receptionist
Dixie Store Fixtures & Sales Co
Erwin High School