Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PreK Teacher Assistant
CHINS-Children In Need Of Services
05.2023 - 10.2023
Supervised children during in-classroom activities and on playground.
Interacted with children one-on-one and in small groups to enhance and support learning activities.
Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Engaged and entertained children through recreational and educational activities.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Prepared for lessons by gathering educational materials and setting up equipment.
Assisted teacher by developing lesson plans to meet educational goals for each child.
Assessed student performance to evaluate progress and development.
Guided students to develop social, emotional and physical skills.
Monitored classroom to verify safe and secure environment.
Modeled positive behavior and communication skills for students.
Tour Guide
McGinns Pistachioland
05.2021 - 04.2023
Guided groups of up to 16 people on scheduled tours.
Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Provided information on various sites throughout area, relaying little-known stories to provide interest.
Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Built personal relationships with guests to promote positive experiences.
Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
Maintained vehicles and audio equipment to keep resources working and available for tour use.
Demonstrated superior professionalism while interacting with customers and vendors.
Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
Customer Service Manager
Walmart
10.2016 - 03.2021
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Paralegal Certificate - Paralegal Studies
NMSU-Alamogordo
Alamogordo, NM
12.2023
High School Diploma -
Westfield High School
Westfield, IN
11.2004
Skills
Educational Strategies
Classroom Observation
Portfolio Assessment
Classroom Integration
Positive Reinforcement Strategies
Preschool Programs
Microsoft Certification set to receive December 8, 2023
8-Week Accounting Course taken
Certification
I will have my Paralegal Studies Certificate on December 8, 2023.
I will also receive my Microsoft Certification December 8. 2023.
Additional Information
I'm a passionate individual with high ambition in the legal field. I'm eager to learn all that I can to help me achieve my goals in the field of law as well as be of service to my community and those that I work for in the legal realm.
Timeline
PreK Teacher Assistant
CHINS-Children In Need Of Services
05.2023 - 10.2023
Tour Guide
McGinns Pistachioland
05.2021 - 04.2023
Customer Service Manager
Walmart
10.2016 - 03.2021
Paralegal Certificate - Paralegal Studies
NMSU-Alamogordo
High School Diploma -
Westfield High School
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