Katie Anih
Alamogordo,NM
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PreK Teacher Assistant
CHINS-Children In Need Of Services
05.2023 - 10.2023
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Assessed student performance to evaluate progress and development.
- Guided students to develop social, emotional and physical skills.
- Monitored classroom to verify safe and secure environment.
- Modeled positive behavior and communication skills for students.
Tour Guide
McGinns Pistachioland
05.2021 - 04.2023
- Guided groups of up to 16 people on scheduled tours.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Maintained vehicles and audio equipment to keep resources working and available for tour use.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
Customer Service Manager
Walmart
10.2016 - 03.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Paralegal Certificate - Paralegal Studies
NMSU-Alamogordo
Alamogordo, NM12.2023
High School Diploma -
Westfield High School
Westfield, IN11.2004
Skills
- Educational Strategies
- Classroom Observation
- Portfolio Assessment
- Classroom Integration
- Positive Reinforcement Strategies
- Preschool Programs
- Microsoft Certification set to receive December 8, 2023
- 8-Week Accounting Course taken
Certification
I will have my Paralegal Studies Certificate on December 8, 2023.
I will also receive my Microsoft Certification December 8. 2023.
Additional Information
I'm a passionate individual with high ambition in the legal field. I'm eager to learn all that I can to help me achieve my goals in the field of law as well as be of service to my community and those that I work for in the legal realm.
Timeline
PreK Teacher Assistant
CHINS-Children In Need Of Services
05.2023 - 10.2023
Tour Guide
McGinns Pistachioland
05.2021 - 04.2023
Customer Service Manager
Walmart
10.2016 - 03.2021
Paralegal Certificate - Paralegal Studies
NMSU-Alamogordo
High School Diploma -
Westfield High School