Donya Merritt
Hercules,CA
Overview
21
21
years of professional experience
Work History
Lead Patient Access Representative
Sutter Delta Medical Center
10.2022 - Current
- Enhanced patient satisfaction by streamlining registration processes and ensuring timely appointments.
- Reduced wait times for patients through efficient scheduling and coordination with clinical staff.
- Improved revenue cycle management by verifying insurance eligibility and obtaining necessary authorizations.
- Assist with employee scheduling, ensuring all employees are covered for lunch and break periods. Provide leadership and guidance to the Registration staff by assisting with questions and problems that arise.
Perioperative Unit Assistant
Kaiser Permanente
09.2022 - Current
- Maintained strong education of medical terminology and information regarding medications.
- Developed exemplary skills in negotiation, task prioritization and decision-making from working with various levels of personnel.
- Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.
- Streamlined administrative tasks for improved efficiency in the unit, ensuring timely completion of duties.
Lead Unit Secretary
Sutter Delta Medical Center
06.2003 - Current
- Maintained patient confidentiality in line with HIPAA regulations.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responsible for Unit Secretary schedules and ensuring the Tele/ICU units are adequately staffed with clerks and the clerks meet their FTEs
- Ordering unit and floor supplies ensuring PAR levels
Education
Associate of Arts - Liberal Arts And General Studies
Los Medanos College
Pittsburg, CA05.2011
Skills
- Analytical Skills
- Attention to Detail
- Process Improvement
- HIPAA Compliance Knowledge
Timeline
Lead Patient Access Representative
Sutter Delta Medical Center
10.2022 - Current
Perioperative Unit Assistant
Kaiser Permanente
09.2022 - Current
Lead Unit Secretary
Sutter Delta Medical Center
06.2003 - Current
Associate of Arts - Liberal Arts And General Studies
Los Medanos College