Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Donya Zolfaghar

Plano,TX

Summary

Dedicated and adaptable professional with experience in both healthcare and customer service settings. Background as an Optometric Technician supporting doctors through scribing, patient care, and diagnostic testing, combined with customer-facing experience as a Barista at Starbucks. Skilled in building positive relationships, delivering exceptional service, and maintaining accuracy in fast-paced, high-pressure environments. Recognized for strong communication, multitasking, and teamwork abilities across diverse roles.

Overview

6
6
years of professional experience

Work History

Optometric Technician

Clarkson Eyecare
10.2021 - 05.2024
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Accurately scribed patient exams in real time, documenting medical histories, exam findings, diagnoses, and treatment plans.

Barista

Starbucks
07.2019 - 06.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Kids Club Associate

Texas Family Fitness
07.2018 - 05.2019
  • Monitored all activities to maintain maximum level of safety.
  • Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
  • Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
  • Managed daily administrative tasks, maintaining accurate records of attendance, incident reports, and parent communications.

Education

Associate of Science - Nursing

Collin County Community College
Plano, TX
05-2027

Skills

  • Multitasking and time management
  • Paperwork management
  • Customer education
  • Team collaboration
  • Calm and professional under pressure
  • Skilled in customer care and support

Languages

English
Native or Bilingual
Persian
Native or Bilingual

Timeline

Optometric Technician

Clarkson Eyecare
10.2021 - 05.2024

Barista

Starbucks
07.2019 - 06.2021

Kids Club Associate

Texas Family Fitness
07.2018 - 05.2019

Associate of Science - Nursing

Collin County Community College

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