Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Donyah Neal

Atlanta,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience
2025
2025
years of post-secondary education

Work History

Customer Service Representative

Kaiser Permanente
Duluth, GA
01.2024 - 11.2025
  • Responded to customer inquiries regarding healthcare services and insurance plans.
  • Provided information on health benefits and coverage options to members.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Handled 50+ inbound calls daily delivering claim updates and resolving customer concerns.
  • Entered claims details into system with 98% accuracy, reducing rework and delays
  • Developed strong customer relationships to encourage repeat business.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service Representative

Kroger
Lawrenceville, GA
11.2024 - 05.2025
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Collected deposits or payments and arranged for billing.
  • Supported sales team members to drive growth and development.

Education

Hearts To Nourish Hope
Duluth, GA

Skills

  • Customer service
  • Relationship building
  • Problem solving
  • Data entry accuracy
  • Strong Verbal Communication
  • Market Analysis
  • Budgeting and Finance
  • Healthcare knowledge
  • Sales support
  • Call center experience
  • Hospitality and accommodation

References

References available upon request.

Timeline

Customer Service Representative

Kroger
11.2024 - 05.2025

Customer Service Representative

Kaiser Permanente
01.2024 - 11.2025

Hearts To Nourish Hope
Donyah Neal