Donye Murphy
East Haven
Summary
Dynamic Communications Manager with a proven track record in customer satisfaction, team building, and mentoring. Expertise in developing training programs and fostering cross-departmental collaboration to enhance employee performance and drive engagement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Communications Manager
vineyard vines
Stamford
01.2025 - 05.2025
- Coordinated internal communications to ensure alignment across various teams.
- Managed email campaigns targeting customer engagement and retention strategies.
- Collaborated with cross-functional teams to support event planning and execution.
- Provided guidance on branding standards for internal teams to ensure consistency across all platforms.
- Edited written materials from other departments for accuracy, clarity, grammar, punctuation, style, tone.
- Wrote and edited campaigns to deliver on strategies and meet project objectives.
Customer Service Manager
vineyard vines
Stamford
01.2006 - 10.2024
- Developed training programs to improve staff performance and product knowledge.
- Coordinated cross-departmental communication to resolve customer issues effectively.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Brien McMahon High School
Norwalk, CT06-2001
Skills
- Customer relationship management
- Cross-departmental collaboration
- Mentoring staff
- Employee performance evaluation
- Staff recruitment
- Product knowledge
- Team building
- Training programs
- Expertise in sales
Accomplishments
Donye Murphy "Every Day Should Feel This Good" Award
Affiliations
Youth Summer League basketball Coach (2021-Present)
Certification
A+ (Computer Repair) Certified
Timeline
Communications Manager
vineyard vines
01.2025 - 05.2025
Customer Service Manager
vineyard vines
01.2006 - 10.2024
Brien McMahon High School