Donyel Archie
Fishers,Indiana
Summary
Driven entrepreneur and skilled negotiator with a proven track record in operational reporting and financial planning. At HairDeevas, fostered lasting customer relationships and increased sales through expert needs assessment and solution proposals. Demonstrates exceptional budget development skills and a knack for building professional networks, ensuring repeat business and operational excellence. Enterprising Stylist successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Hardworking employee enthusiastic about learning customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enterprising sales associate successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner/ Operator
HairDeevas
02.2020 - Current
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared annual budgets with controls to prevent overages.
- Managed day-to-day business operations.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Maintaining over 200 clients, with incoming calls, emails, and text marketing
Sales Associate
Royale Seamoss
04.2022 - 03.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Revenue in sales exceeding 60k per quarter
- Top Sales associate in the field via online and in person sales
- managed a company that generated over 100k monthly
Stylist
Beauty Brands Salon & Spa
06.2014 - 03.2020
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Organized sales area and work station to showcase products and boost sales.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Increased sales 30% by analyzing customer hair care needs and recommending courses of action to boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Worked on 7+ customers daily while maintaining distinguished cleanliness and organization of work areas.
Education
Associate of Arts - Yoga
05.2022
Yoga education involves learning about the practice of yoga, including its physical postures (asanas), breathing techniques (pranayama), and meditation. It covers the historical and philosophical foundations of yoga, as well as anatomy, teaching methods, and ethical considerations. This education aims to deepen personal practice and equip individuals with the skills to teach yoga effectively.
Associate of Arts - Cosmetology Education
01.2013
Skills
- Mechanical recoveries
- Operational Reporting
- Financial Planning
- Budget Development
- Sales negotiation
- Negotiation
- Complaint resolution
- Paperwork Processing
- Scheduling
Certification
- Certified 200 ytt , yoga instructor
- Certified meditation Specialist
- Certified Breath work Facilitator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate - Royale Seamoss
04.2022 - 03.2024
Owner/ Operator - HairDeevas
02.2020 - Current
Stylist - Beauty Brands Salon & Spa
06.2014 - 03.2020
Mindful Purpose Institute - Associate of Arts, Yoga
Aveda Fredrics Institute - Associate of Arts, Cosmetology Education