Donzel Scott
Buckeye,AZ
Summary
Hands-on mental health and behavioral support licensed professional with a background in ABA services, psychiatric care, and patient monitoring. Contributes through crisis intervention, therapeutic communication, accurate documentation, and daily living support while helping teams maintain safe environments and guide clients toward independence.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Mental Health Technician
Pinewood Springs
Columbia, Tennessee
08.2026 - Current
- Monitored patient behavior and reported changes to nursing staff at Pinewood Springs.
- Assisted with therapeutic activities and daily living support on mental health units.
- Maintained safe milieu through de-escalation and close observation of client interactions.
- Responded to behavioral crises using approved safety and restraint procedures.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Collected vital signs and communicated concerns to licensed clinicians.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Documented patient status, incidents, and care activities in unit records.
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
YOUTH COUNSELOR III
Genie Healthcare
Hampstead
07.2025 - 08.2026
- Facilitated weekly therapeutic groups and coordinated individual counseling sessions, enhancing rehabilitation efforts.
- Developed and implemented individualized treatment plans addressing specific resident needs.
- Managed daily recreational and educational activities to promote resident growth and skill development.
- Controlled aggressive behavior of residents to ensure safety for all participants. in compliance with agency guidelines to ensure safety.
- Conducted thorough inspections of residents and living areas for contraband, safeguarding personal possessions and maintaining a secure environment.
- Maintained secure environment through constant surveillance, preventing assaults and escapes.
Patient Care Technician (BHT)
Health Trust
Plano, TX
03.2025 - 06.2025
- Monitored vital signs, such as temperature, blood pressure, pulse, and respiration.
- Administered basic medical care, supporting nursing staff in patient recovery.
- Conducted assessments and managed medication administration, ensuring accurate delivery of IV push and blood thinners.
- Facilitated daily living activities, including bathing, dressing, and eating, to enhance patient independence.
- Provided telemetry monitoring and central line care for patient safety.
- Implemented pain management strategies, enhancing patient comfort in oncology and med-surg/burn units.
- Transported patients to appointments and procedures.
- Delivered comprehensive care to adolescents and adults across various units.
Patient Care Technician
Aya Health Care
Akron, OH
01.2025 - 03.2025
- Assisted patients with personal hygiene, dressing, eating, ambulation, and transfers to promote comfort and dignity.
- Recorded vital signs including temperature, pulse, blood pressure, and oxygen saturation.
- Documented patient admissions data, including height and weight, ensuring accurate medical records for care continuity.
- Provided emotional support and encouragement to patients and families, fostering a compassionate care environment.
- Maintained clean and safe environments for patient care.
- Collected and labeled specimens for diagnostic evaluations.
- Collaborated with the pediatrics department in the emergency room, operating room, and intensive care unit.
Mental Health Tech (Psychiatric BHT)
Valleywide Health Medical Hospital under Aya Healthcare
Phoenix, AZ
01.2024 - 01.2025
- Provides direct care to patients with mental illnesses, brain diseases, or developmental or emotional disabilities.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Developed basic strategies to promote patient safety, wellness and independence.
- Influenced patients' behavior with interaction, counseling or instruction.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
- Contacted patients' relatives to coordinate family visits and conferences.
- Conducted hypodermic injections following hospital procedures.
- Monitored patient behavior and reported changes to nursing staff and care teams.
Behavioral Health Counselor
Arizona Center For Change
12.2022 - 01.2024
- Conduct Dialectical Behavior Therapy (DBT) groups and individual sessions for adults and adolescents
- Treat clients for trauma along with DBT
- Provide evidence based trauma services to youth and adults
- Conducted assessments and screenings to evaluate presenting problems, determining client needs and informing treatment plan goals.
- Developed and monitored individualized treatment plans, evaluating and documenting client progress to enhance therapeutic outcomes.
- Managed client case files, ensuring comprehensive service delivery and adherence to treatment plans.
- Collaborate with other professionals in a DBT consultation meeting
Patient Access Supervisor
Abrazo Hospital West Campus
12.2021 - 12.2022
- Provided daily support, mentoring, and training to new hires and existing Patient Access staff. Managed escalated issues effectively.
- Assisted in preparing short and long range planning recommendations for all registration process areas, including admitting, centralized scheduling, emergency department, and on or off site clinics.
- Maintained positive customer service and supported staff in resolving issues. Enforced departmental policies and procedures per approved guidelines, developed and implemented new policies based on hospital and corporate standards, monitored daily activities, and completed performance and metric reports, including financial clearance reports, while collaborating with management to achieve operational goals.
Business Development Coordinator
TestNOW (Embry Women’s Health)
08.2020 - 12.2021
- Public Relations and business development coordinator.
- B2B data development.
Patient Intake Administration
TestNOW (Embry Women’s Health)
05.2020 - 08.2020
- Covid patient insurance billing intake management through Athena Health.
Behavioral Health Tech
Maryvale Medical Center
04.2017 - 05.2020
- Assisted patients with daily living activities, including bathing, dressing, and feeding.
- Measured and recorded vital signs such as temperature, pulse, and blood pressure.
- Facilitated patient movement between rooms for tests and departmental transfers.
- Maintained a clean, organized environment while ensuring proper sanitation.
- Responded to emergency situations promptly to safeguard patient welfare.
- Monitored and reported changes in patients' conditions, including vital signs and pain levels.
- Aided in connecting patients to medical devices and transporting necessary equipment.
- Documented patient observations and care provided as mandated by facility standards.
Behavioral Health Technician
Arizona Youth & Family Services
09.2015 - 03.2017
- Arizona Youth & Family Services, Inc. (AYFS) is a non-profit community mental health agency serving children, adolescents, and families in Phoenix and surrounding areas.
- Achieved providing home-based crisis management, one-to-one behavior coaching, parent support, and psycho-educational programs
- Supported behavioral health treatment plans for youth and families at Arizona Youth & Family Services.
- Monitored client behavior and documented observations in shift notes.
- Assisted crisis intervention and de-escalation during challenging behavioral episodes.
Office Assistant
Nickes Medical Supply
07.2011 - 05.2014
- This position required computer programming, filing paperwork, new intake applications, media relations, engagement within the community, and some visits to local hospitals.
- Customer service-focused operations.
- Mail out invoices daily, organize and track purchase orders, assist with processing payments, handle delivery queries, liaise with customers and suppliers, create and maintain customer databases
- Prepare correspondence, memos and quotes, send out email marketing campaigns, receive and assist customers and visitors, assist with the organization of promotions and events.
- Oversaw billing for medical insurance services.
- Durable Medical Equipment (DME) Center
Education
Master of Science - Applied Behavior Analysis
National University
La Jolla, CA12-2027
Bachelor of Science - Criminal Justice
University Texas At El Paso
El Paso, TX12-2016
Bachelors - Public Relations Organization Corporate Communications
University Texas at El Paso
El Paso, TX01-2014
Skills
- In-Home ABA Services
- In-Clinic ABA Services
- DDD, DCS, HCBS
- Mental health support
- Therapeutic support
- Individual counseling
- Rapport building
- Documentation accuracy
- Program development
- Program coordination
- Team collaboration
- Patient advocacy
- Youth advocacy
- Therapeutic communication
- Time management
- Stress management
- Rapport building
- Parent and caregiver rapport
- Communication skills
- Medication management
- Medication management
- Crisis intervention
- Vital signs documentation
- Nursing interventions
- Trauma-informed care
- Registered behavior technician
Certification
- First Aid and CPR - Current
- CPCT Certified
- Crisis Safety & Prevention Certified - Current
- Arizona State Drivers licenses/AZ State ID – Current
- RBT Certified - Current
- ABA Certified - Current
- BLS - Current
- Level One Fingerprint Clearance Card -Current
- Suicide Prevention Aid - Current
Timeline
Mental Health Technician
Pinewood Springs
08.2026 - Current
YOUTH COUNSELOR III
Genie Healthcare
07.2025 - 08.2026
Patient Care Technician (BHT)
Health Trust
03.2025 - 06.2025
Patient Care Technician
Aya Health Care
01.2025 - 03.2025
Mental Health Tech (Psychiatric BHT)
Valleywide Health Medical Hospital under Aya Healthcare
01.2024 - 01.2025
Behavioral Health Counselor
Arizona Center For Change
12.2022 - 01.2024
Patient Access Supervisor
Abrazo Hospital West Campus
12.2021 - 12.2022
Business Development Coordinator
TestNOW (Embry Women’s Health)
08.2020 - 12.2021
Patient Intake Administration
TestNOW (Embry Women’s Health)
05.2020 - 08.2020
Behavioral Health Tech
Maryvale Medical Center
04.2017 - 05.2020
Behavioral Health Technician
Arizona Youth & Family Services
09.2015 - 03.2017
Office Assistant
Nickes Medical Supply
07.2011 - 05.2014
Master of Science - Applied Behavior Analysis
National University
Bachelor of Science - Criminal Justice
University Texas At El Paso
Bachelors - Public Relations Organization Corporate Communications
University Texas at El Paso