DORA BENAVIDES
Edinburg
Summary
Results-driven Document Control Specialist with expertise in compliance, document management, and customer service, ensuring accuracy and quality in high-volume projects.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Document Control Specialist
Ohmstede Industrial Services
2024 - Current
- Currently supporting document control activities for Ohmstede on a major Freeport LNG project, ensuring engineering, construction, and refinery documentation complies with company procedures, client requirements, and industry standards.
- Managed documentation for 6 simultaneous capital projects, ensuring timely and accurate information flow.
- Process high volumes of engineering documents including transmittals, revisions, RFIs, specifications, drawings, technical submittals, and controlled distribution.
- Conducted quality reviews prior to document release for engineering, construction, vendors, and clients, enhancing accuracy and compliance.
- Maintain document registers and revision histories using SharePoint, Microsoft Excel, Adobe Acrobat, and Bluebeam Revu.
- Compiled project closeout packages with turnover documentation, as-built drawings, and final deliverables.
- Previously supported document control functions with Elite Turnaround Specialists and Universal Plant Services on refinery turnaround and maintenance projects.
- Supported internal and external audits by maintaining accurate, audit-ready documentation, facilitating seamless review processes.
- Meet aggressive project deadlines in a fast-paced refinery/LNG environment.
Porting Specialist
Afni
2023 - 2024
- Managed high-volume requests, prioritizing quality and customer satisfaction to enhance service delivery.
- Collaborated with internal departments and wireless providers to troubleshoot issues and facilitate seamless service transitions.
- Coordinated telecommunications port requests, ensuring regulatory compliance and timely execution.
Account Development Specialist
Association Member Benefits Advisors
2022 - 2023
- Cultivated client relationships and tailored insurance solutions to meet specific needs.
- Fostered account growth and strengthened customer retention through proactive engagement.
- Ensured accurate client documentation to streamline account management and support service delivery.
Member Service Representative / Loan Officer
South Texas Federal Credit Union aka STFCU
2020 - 2022
- Delivered exceptional member service and maintained confidentiality to foster member trust.
- Reviewed loan applications and financial documents to support timely lending decisions.
- Evaluated risk and ensured lending compliance to safeguard member interests.
Bilingual Customer Service Representative
Bank of America
2017 - 2020
- Assisted English and Spanish-speaking customers with inquiries to enhance satisfaction.
- Maintained high customer service standards to foster positive customer experiences.
- Processed financial requests while ensuring confidentiality to maintain trust.
Education
Mass Communication -
Universidad Mexico Americana Del Norte
01-2013
Skills
- Document Control
- Engineering Documentation
- Document revision management
- Quality assurance
- Technical submissions
- RFIs
- Closeout packages
- As-built documents
- SharePoint
- Bluebeam Revu
- Adobe Acrobat
- Microsoft Excel
- Microsoft Office
Languages
English
Professional
Spanish
Professional
Timeline
Document Control Specialist
Ohmstede Industrial Services
2024 - Current
Porting Specialist
Afni
2023 - 2024
Account Development Specialist
Association Member Benefits Advisors
2022 - 2023
Member Service Representative / Loan Officer
South Texas Federal Credit Union aka STFCU
2020 - 2022
Bilingual Customer Service Representative
Bank of America
2017 - 2020
Mass Communication -
Universidad Mexico Americana Del Norte