Dora Cortez
Chicago,IL
Summary
Organized and dependable administrative professional seeking an entry -level medical office or front desk role . Experienced in providing customer service , handling basic office tasks , scheduling ,record organization and supporting daily operations . Known for a friendly , professional attitude, strong communication skills and willingness to learn. Comfortable working in patient -focused environments and following office procedures with care and accuracy .
Overview
4
4
years of professional experience
Work History
Medical Administrative Assistant
Rose Women Medical Center
03.2024 - 11.2025
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Called patients to confirm scheduled appointments day in advance.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Updated patient information and insurance details for accurate electronic medical records.
Customer Service Representative
Flying Foods Group
03.2022 - 08.2023
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish- speaking customers.
- Provided language translation services for customer service inquiries.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School Diploma -
Harry S Truman College
Chicago, ILSkills
- Patient Check-in/Check-out procedures
- New Patient intake & Registration
- Insurance verification and Authorization
- Scanning and Filing medical Documents
- Multiline Phones System Operations
- Friendly & professional Demeanor
- Multitasking Detail Oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Administrative Assistant
Rose Women Medical Center
03.2024 - 11.2025
Customer Service Representative
Flying Foods Group
03.2022 - 08.2023
High School Diploma -
Harry S Truman College