DORA DUARTE
Highland,NC
Summary
Dynamic professional with a proven track record at Spectrum, adept in conflict resolution and customer service, enhancing customer loyalty through empathetic engagement and effective dispute management. Skilled in sanitation procedures and maintaining high cleanliness standards, I bring a blend of critical thinking and active listening to foster positive outcomes and workplace efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Spectrum
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Environmental Service Technician
Harmony Senior Homes
12.2020 - Current
- Maintained patient and hospital confidentiality.
- Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
- Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Conducted hazardous waste management studies.
- Set up beds or other furniture in rooms.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Supported overall facility maintenance by reporting any observed issues or damages to appropriate personnel promptly.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
- Followed specific cleaning schedules based on patient needs.
- Established positive working relationships with colleagues from diverse departments, fostering a collaborative work environment focused on shared goals.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Education
Associate of Science - Nursing
GTCC
12-2028
High School Diploma -
Shinning Light Academy
4530 Wendover Ave Greensboro NC 2720906-2020
Skills
- Safety trained
- Contaminated site cleanup
- Compliance inspections
- Site inspection
- Sanitation procedures
- Conflict resolution
- Proofreading
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Spectrum
05.2023 - Current
Environmental Service Technician
Harmony Senior Homes
12.2020 - Current
Associate of Science - Nursing
GTCC
High School Diploma -
Shinning Light Academy
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