Dora E. Cornelio
Chicago,USA
Summary
Dedicated 911 Dispatcher offering 22 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in communicating with people under extreme stress. Background includes Chicago Fire Department dispatcher Chicago Police Department dispatcher automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of O'Hare Airport. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
36
36
years of professional experience
Work History
Aviation Communications Operator
City Of Chicago Department of Aviation
01.2003 - Current
- Call-taker emergency and non-emergency calls to the communications center
- Perform related duties
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
- Answered calls from automatic routing system and took basic information from callers
- Route calls to police, fire and ambulance service to meet individual call needs
- Read system maps and caller information, and document details in system
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy
- Relayed latest information to first responders via electronic means, telephone calls and radio responses
- Reduced risks and emergency response issues by observing public safety field units
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Proved successful working within tight deadlines and fast-paced atmosphere
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Maintained excellent attendance record, consistently arriving to work on time
Emergency Communications Dispatcher
UNIVERSITY OF ILLINOIS STATE POLICE
01.1999 - 01.2003
- Dispatched officers to emergency and non-emergency calls
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty
- Questioned callers to determine nature of problems and locations to direct type of response needed
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests
- Used specialized software to track and maintain case incident numbers and logs
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
- Read system maps and caller information, and documented details in system
- Answered calls from automatic routing system and took basic information from callers
- Relayed latest information to first responders via electronic means, telephone calls and radio responses
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Call-taker emergency and non-emergency calls to the police station
- Performed related duties
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
Human Resources Assistant
University Of Illinois At Chicago
01.1989 - 09.1999
- Filed paperwork, sorted and delivered mail and maintained office organization
- Administered compensation, benefits and performance management systems at direction of supervisor
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Created and completed personnel action forms for hires, terminations, title changes and terminations
- Answered and redirected incoming phone calls for office
- Screened applicant resumes and coordinated both phone and in-person interviews
- Posted positions through approved recruitment channels
- Prepared monthly, weekly and daily logs using Microsoft Office Suite
- Coordinated itineraries and scheduled appointments for human resources staff
- Compiled employee records from individual departments to maintain central files
- Set up orientations and initial training for new employees
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations
Education
General Equivalency Diploma -
Chicago, IL01.1999
Skills
- Strong attention to detail
- Fast typing speed
- Empathy and patience
- Radio operation
- Professionalism and courtesy
- Assertiveness
- Teamwork
- Customer service
- Problem-solving
- Customer assistance
- Listening skills
- Multitasking
- Critical thinking
- Clear communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Call monitoring
- Emergency response
Cover Letter
Dear Hiring Manager, I'm confident that I am the employee you are seeking because I have all of the qualifications outlined in your job posting. My attached resume shows the highlights from my years of professional experience. My passion for this field, combined with my respect for your company, make me eager to get on board. I honestly believe that this job is what I was meant to do. It's the perfect match for my skills, experience and interests. Previously, in my Aviation Communication Operations role, I exercised a calculated and methodical approach to problem solving. I am independently motivated, yet I appreciate team efforts and collaborate productively within groups. Additionally, I am knowledgeable in documentation and reporting and communicating with proficiency in conflict resolution. Because my professional goals align with U.S Navy mission and values, this opportunity is especially exciting. I believe my communication, critical thinking and decision-making abilities will support and drive your continued organizational success.
Sincerely, Dora Cornelio
Systems Used
- Design fire monitoring for O’hare Airport and surrounding areas.
- Solocom phone systems
- Chicago office of emergency management and communications Altaris gold and Krista’s vision map
- Vaisala Navigation and Weather Service
- Pro Watch alarm monitoring
- Genetic camera monitoring
- NCIC Nationwide law enforcement system
- CAD aided dispatching
- Flight aware aircraft monitoring systems
- EMD Certified
- CPR CERTIFIED
- STOP THE BLEED CERTIFICATION
Timeline
Aviation Communications Operator
City Of Chicago Department of Aviation
01.2003 - Current
Emergency Communications Dispatcher
UNIVERSITY OF ILLINOIS STATE POLICE
01.1999 - 01.2003
Human Resources Assistant
University Of Illinois At Chicago
01.1989 - 09.1999
General Equivalency Diploma -
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