Open To Work
Dora Garcia
Brownsville,TX
Work Preference
Summary
Bilingual professional with strong customer service and problem-solving skills. Experienced in developing individualized treatment plans and collaborating with multidisciplinary teams to enhance youth care. Committed to fostering a safe and supportive environment.
Overview
9
9
years of professional experience
Work History
Virtural Banking Center Associate
First National Bank
Brownsville, TX
02.2026 - Current
- Managed client accounts to ensure optimal financial services and customer satisfaction.
- Analyzed market trends to provide tailored financial advice and investment strategies.
- Facilitated loan processing and underwriting, improving turnaround times for customers.
- Led customer account management, ensuring compliance with banking regulations and policies.
Youth Care Worker
Southwest Key Program
Los Fresnos, TX
02.2020 - 03.2025
- Supervised daily activities to ensure safety and well-being of youth in care.
- Developed individualized treatment plans to address specific needs of each resident.
- Collaborated with multidisciplinary teams to enhance service delivery and support systems.
- Completed clear and concise documentation of youth behavior and actions.
Customer Service Representative
Maximus Call Center
Brownsville, TX
09.2017 - 04.2019
- Assisted customers in resolving inquiries through effective communication and problem-solving techniques.
- Handled high-volume calls while maintaining composure and professionalism under pressure.
- Helped customers to file an applications for individuals and or families with health insurance and go over health insurance plans.
Education
High School Diploma -
San Benito High School
San Benito, TXSkills
- Multitasking
- Self-care techniques
- Behavior management
- Fluent in Spanish
- Multicultural sensitivity
- Customer service
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Volunteer at Idea Public School
I have 2 beautiful children at Ideal Frontier Academy. Most of the time will work with Mrs. Orozco the school counselor, doing decorations for events like Mother's Day, Father's Day, 4th of July Events, Thanksgiving Day, and Christmas Parade. Any Event that they might need help. Also with Mrs. Rangel my son's 1st grade teacher.
Timeline
Virtural Banking Center Associate
First National Bank
02.2026 - Current
Youth Care Worker
Southwest Key Program
02.2020 - 03.2025
Customer Service Representative
Maximus Call Center
09.2017 - 04.2019
High School Diploma -
San Benito High School