Sales Associate
Dora Gutierrez
Dons & Bens
Boerne,TX
1
Language
21
Years of experience
Dynamic sales professional with a proven track record at Clinique, excelling in customer service and relationship building. Adept at upselling and enhancing customer satisfaction, I leverage strong problem-solving skills and cash handling expertise to drive sales growth and foster loyalty. Committed to delivering exceptional results in fast-paced retail environments.
Work History
Beauty Advisor
5 Years 5 Months- Delivered personalized beauty consultations to recommend skincare, fragrance, and makeup products.
- Demonstrated product application techniques to support customer education and purchase decisions.
- Maintained brand presentation by restocking displays, testers, and promotional materials.
- Assisted clients with shade matching, product selection, and routine recommendations.
- Processed transactions accurately while supporting smooth checkout and service flow.
- Applied product knowledge to address customer questions and resolve concerns professionally.
- Supported sales goals by building rapport and encouraging repeat customer engagement.
- Followed store merchandising standards to ensure polished, organized selling environment.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
- Utilized social media platforms to promote store events and exclusive offers, expanding customer base.
- Conducted skin analysis procedures to recommend suitable skincare routines, enhancing customer trust.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Beauty Advisor
5 Years 5 Months- Delivered personalized beauty consultations to recommend skincare, fragrance, and makeup products.
- Demonstrated product application techniques to support customer education and purchase decisions.
- Maintained brand presentation by restocking displays, testers, and promotional materials.
- Assisted clients with shade matching, product selection, and routine recommendations.
- Processed transactions accurately while supporting smooth checkout and service flow.
- Applied product knowledge to address customer questions and resolve concerns professionally.
- Supported sales goals by building rapport and encouraging repeat customer engagement.
- Followed store merchandising standards to ensure polished, organized selling environment.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
Sales Associate
4 Years 1 Month- Assisted customers with product selection, pricing, and purchase decisions.
- Processed sales transactions accurately using point-of-sale systems.
- Restocked merchandise and maintained organized, visually appealing displays.
- Responded to customer questions and resolved routine service issues.
- Supported inventory checks and reported low-stock items promptly.
- Followed store procedures for returns, exchanges, and payment handling.
- Collaborated with team members to maintain efficient daily sales operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Assistant Manager
3 Years 3 Months- Coordinated daily operations to maintain workflow consistency and service standards.
- Supported scheduling, staffing, and shift coverage to keep teams aligned.
- Trained new team members on procedures, policies, and role expectations.
- Monitored inventory levels and flagged shortages to prevent disruptions.
- Resolved customer concerns promptly while maintaining professional service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Childcare Provider
5 Years 11 Months- Supervised children during play, meals, and rest periods to maintain safe, structured routines.
- Prepared snacks, organized activities, and cleaned care areas to support daily classroom flow.
- Monitored child behavior and responded quickly to safety concerns or emotional needs.
- Assisted with arrival, departure, and transitions to keep children engaged and secure.
- Followed parent instructions for feeding, naps, medication, and special care needs.
- Documented daily observations and shared updates with families and caregivers.
- Guided age-appropriate learning activities that supported social, emotional, and motor development.
- Maintained clean toys, supplies, and surfaces to promote healthy childcare environment.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Assisted in potty training and other daily hygiene activities to support child development.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Maintained clean and organized classroom, ensuring conducive learning environment.
- Read stories, sang songs and facilitated creative play.
- Responded to inquiries from parents and guardians.
- Encouraged children's emotional and social development.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Assisted in potty training and toilet hygiene.
- Logged information regarding naps, feedings, and any medications administered.
Education
High School Diploma
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Listening skills
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Flexible schedule
Money handling
Verbal/written communication
Cash register operation
Stocking and receiving
Cash handling accuracy
Client service
Store opening and closing
Sales expertise
Product sales
Customer needs assessment
Sales strategies
POS system operation
Meeting deadlines
Upselling
Retail store operations
Cleaning techniques
Guest relations
Inventory tracking
Display setup
Point of sale operation
Contact follow-up
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Dons & Bens
09.2022 - CurrentRead More
Beauty Advisor
Clinique
04.2015 - 09.2020Read More
Beauty Advisor
Estee Lauder
04.2015 - 09.2020Read More
Assistant Manager
Bealls Dept Store
12.2011 - 03.2015Read More
Childcare Provider
Hug A Bear
05.2005 - 04.2011Read More
Vanguard Institute
High School Diploma
Read More