Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dora Holmes

Jacksonville,FL

Summary

Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times.

Overview

31
31
years of professional experience

Work History

Patient Access Representative

Mayo Clinic
Jacksonville, FL
01.1991 - 01.2022
  • Assisted with preparing daily cash reports for accounting department.
  • Scanned documents into electronic medical records system.
  • Provided assistance to internal departments when needed.
  • Facilitated communication between patients, staff members, and third party payers.
  • Collected co-pays and other payments from patients at time of service.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Verified insurance coverage for services provided by the facility.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Ensured accuracy of all data entered into computer system.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Answered phones promptly in a professional manner.
  • Managed incoming faxes related to patient registration processes.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Processed patient responsibility estimate determined by insurance at pre-registration.

Education

Nursing Education

FCCJ
Florida College
07-1979

High School Diploma -

Robert E Lee High School
Jacksonville, FL
06-1978

Skills

  • Patient identity verification
  • Patient check-in
  • Registration management
  • Formularies
  • Insurance billing
  • Eligibility determination
  • Insurance verification

References

References available upon request.

Timeline

Patient Access Representative

Mayo Clinic
01.1991 - 01.2022

Nursing Education

FCCJ

High School Diploma -

Robert E Lee High School

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Dora Holmes