Dora-Ngoc-Thu Le
West Chester,PA
Summary
Dynamic and adaptive professional with a proven track record of delivering exceptional patient care, customer service, and problem-solving skills. Proficient in team leadership, critical thinking, efficient multitasking, and enhancing team performance in patient care. Possessing excellent interpersonal communication skills, adept at fostering positive patient relationships, and ensuring quality healthcare experience. Committed to upholding the highest standards of professionalism, confidentiality, and efficiency in a fast-paced medical environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Bryn Mawr Dermatology
Chesterbrook, Collegeville, Villanova, PA
07.2025 - Current
- Assist providers in examining patients and performing minor procedures, such as skin biopsies, suture removal, excisions, skin checks, etc.
- Maintain accurate medical records for all patient visits, using electronic health records software.
- Interview and engage patients to obtain medical history, chief complaints, etc.
- Document notes during patient visits.
- Place dressings on wounds to prevent infection.
- Relay information from patients to providers about concerns, condition updates, or refill requests to facilitate treatment.
- Explain treatment procedures and providers' instructions.
- Ensure that all instruments used during exams are cleaned properly after each use.
Medical Assistant
Muve Health- Surgery Partners
West Chester, PA
01.2025 - 12.2025
- Orthopaedics & Sports Medicine.
- Recorded and charted vital signs.
- Explained post-op procedures to patients.
- Instructed patients about medication.
- Effectively communicated imperative clinical information.
- Assisted patients with discharge information.
- Worked with variety of medical professionals: surgeons, nurses, physical therapists
- Prepared rooms for post-op care.
Medical Assistant
Center City Dermatology
Exton, PA
05.2025 - 06.2025
- Assisted providers in examining patients and performing minor procedures, such as skin biopsies, suture removal, excisions, skin checks, etc.
- Learned how to inject lidocaine.
- Maintained accurate medical records for all patient visits, using electronic health records software.
- Interviewed and engaged patients to obtain medical history, chief complaints, etc.
- Documented notes during patient visits.
- Placed dressings on wounds to prevent infection.
- Relayed information from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
- Explained treatment procedures and providers' instructions.
- Ensured that all instruments used during exams are cleaned properly after each use.
Shadow Experience
Plastic Surgical Specialists
West Chester, Pennsylvania
05.2025 - Current
- Shadow board-certified plastic surgeon during post-op follow-up appointments.
- Learn about plastic surgery recovery, patient outcomes, and follow-up care.
- Gain exposure to physician-patient communication and clinical workflow.
Patient Transporter Volunteer
Paoli Hospital
Paoli, PA
06.2023 - 08.2023
- Spoke with patients throughout the transport time to comfort them and ease their anxiety.
- Assisted in the transfer of patients from beds to wheelchairs, or stretchers.
- Utilized excellent customer service skills with patients, family members, and healthcare staff.
- Exhibited exceptional problem-solving skills when dealing with unexpected issues.
- Collaborated with physicians, nurses, and other healthcare professionals when providing transport services.
- Developed and maintained extensive knowledge of the layout of the hospital for efficient navigation of hallways and elevators.
College Math Tutor
Saint Joseph's University
Philadelphia, PA
09.2025 - Current
- Tutor college students in advanced mathematics concepts and problem-solving techniques.
- Help prepare for exams by providing review sessions prior.
- Encourage students to ask questions, explore ideas, and think critically.
- Collaborate with professors to develop lesson plans that meet course objectives.
- Build trusting, supportive relationships that encourage students to ask questions without hesitation.
Leader Volunteer
SEED Ministry
Malvern, PA
01.2024 - Current
- Create memorable retreat experiences for children.
- Collaborate with leadership team to organize retreat.
- Establish trust between participants by creating a non-judgmental atmosphere.
- Provide an open and nurturing environment for participants through talks and activities.
- Participated in annual retreats since 2012, progressing from attendee to leadership role.
Cashier
Wegmans
Downingtown, PA
06.2021 - Current
- Provide excellent customer service by greeting customers, and offering assistance.
- Utilize problem-solving skills to handle customer complaints and inquiries in a courteous and efficient manner.
- Build and maintain positive working relationships with co-workers.
- Assist with training new members.
- Support other departments within the store by providing assistance when needed, and expanding my knowledge of the store to aid customers.
Wedding Caterer
John Serock Catering
West Chester, PA
10.2021 - 11.2024
- Provided support to team members throughout catering process.
- Maintained dining venue standards.
- Resolved complaints regarding food quality and service.
- Transported, prepared, and served food and drinks.
Education
Physician Assistant Studies- Health Science
Saint Joseph's University
Philadelphia, PABiology Pre-Med | 09/2023-06/2024
Drexel University
Philadelphia, PASkills
- Attention to Detail
- Communication
- Efficient
- Customer Service
- Team Player/Leader
- Multitasking
- Professionalism
- Problem Solving
Certification
- BLS Certified
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
References
References available upon request.
Timeline
College Math Tutor
Saint Joseph's University
09.2025 - Current
Medical Assistant
Bryn Mawr Dermatology
07.2025 - Current
Medical Assistant
Center City Dermatology
05.2025 - 06.2025
Shadow Experience
Plastic Surgical Specialists
05.2025 - Current
Medical Assistant
Muve Health- Surgery Partners
01.2025 - 12.2025
Leader Volunteer
SEED Ministry
01.2024 - Current
Patient Transporter Volunteer
Paoli Hospital
06.2023 - 08.2023
Wedding Caterer
John Serock Catering
10.2021 - 11.2024
Cashier
Wegmans
06.2021 - Current
Physician Assistant Studies- Health Science
Saint Joseph's University
Biology Pre-Med | 09/2023-06/2024
Drexel University