JENNA BOURGEOIS
Barataria,LA
Summary
Highly motivated and organized customer service professional committed to balancing company goals while helping all customers find satisfactory solutions.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Highly motivated to the medical field profession and growing my career to become a LPN.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Ochsner Medical Center
Gretna, LA
06.2024 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Performed catheterization procedures, bladder scans, and other specialized medical treatments.
- Participated in continuing education programs to stay current on developments in relevant fields.
- Processed incoming authorizations, denials, and requests for additional information.
- Reviewed appeals from providers regarding denied requests for service authorizations.
- Worked effectively in team environments to make the workplace more productive.
Medical Assistant
Ochsner Medical Center
Covington , LA
12.2023 - 06.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
Medical Assistant
The Pain Intervention Center
Metairie, LA
04.2023 - 07.2023
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Cleaned and maintained medical equipment following procedures and standards.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
FRONT DESK RECEPTIONIST
WEST JEFFERSON MEDICAL CENTER
Marrero, LA
01.2016 - 10.2018
- Greet and attend to patients in person and over the phone
- Professionally assist doctors, staff, visitors, and patients
- Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs
- Answer all phone calls in a professional and courteous manner
- Perform all duties within HIPAA regulations
- Maintain confidentiality of all doctor, staff, and patient information
- Schedule appointments between doctors and patients
- Other duties as requested.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
RECEPTIONIST
MMR Offshore services
Belle Chasse, LA
09.2014 - 12.2015
- Answering and directing phone calls
- Taking and distributing messages
- Organizing and scheduling appointments
- Organizing and coordinating meetings
- Handling inquiries and incoming work requests
- Reviewing files and records to answer requests for information.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Education
HIGH SCHOOL DIPLOMA -
08.2014
Skills
- Good reading and writing skills
- Competent computer skills
- An ability to work individually or as part of a team
- Team player
- Organized
- Attention to detail
- Positive attitude
- Answering Phones
- Supply Management
- Data Entry
- Spreadsheet Management
- Excellent Communication
- Multitasking and Organization
- Attention to Detail
- Strong Work Ethic
- Epic knowledge
- Fast-Paced Environment
- Fast typing
- Quick Learner
Timeline
Medical Assistant
Ochsner Medical Center
06.2024 - Current
Medical Assistant
Ochsner Medical Center
12.2023 - 06.2024
Medical Assistant
The Pain Intervention Center
04.2023 - 07.2023
FRONT DESK RECEPTIONIST
WEST JEFFERSON MEDICAL CENTER
01.2016 - 10.2018
RECEPTIONIST
MMR Offshore services
09.2014 - 12.2015