Dora Ochoa
Aurora,IL
Summary
Results-oriented Sr. Front Office Associate skilled in training staff and managing patient workflows. Recgognized for exceptional customer service and attention to detail, ready to leverage expertise to enhance office operations and patient satisfaction.
Overview
19
19
years of professional experience
Work History
Sr Front Office Associate/Mammography Coordinator
Rayus Radiology
01.2007 - Current
- Manage patient scheduling and appointment coordination.
- Enhance patient experience through effective communication and responsive service delivery.
- Train and supervise new staff on office procedures, customer service protocols, and software systems.
- Maintain accurate patient records in electronic health record (EHR) system to ensure data integrity.
- Collaborate with clinical teams to facilitate seamless patient flow and care coordination.
- Address patient inquiries and resolve issues promptly.
- Handle complaints professionally, resolving issues quickly to maintain positive relationships.
- Greet patients warmly upon arrival and provide a seamless registration process.
- Sort and distribute incoming mail and prepare outgoing mail.
- Review files, records and other documents to obtain information and respond to requests.
- Respond to inquiries from callers seeking information.
- Direct phone inquiries, answer patient questions, and schedule appointments.
- Process payments and inform individuals of further financial responsibility.
- Coordinate master schedule by booking and rescheduling appointments and balancing workloads.
- Review and update patient information in database for accuracy.
- Complete patient check-in processes by verifying insurance and submitting forms to technical team.
- Proofread and edited documents for accuracy and grammar.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Keep high average of performance evaluations.
Mammography Coordinator
Rayus Radiology
01.2007 - Current
- Answer breast care phone calls.
- Manage daily breast care schedules.
- Prepare patient reminder and follow up appointment letters.
- Handle imaging CDs coming in and out of the department.
- Manage prior imaging for scheduled patients.
- Work with clinical team on risk assessments.
- Assist technologist with positioning patients onto the MRI.
- Follow up with radiologist in pending exams.
- Contact patient for abnormal findings and schedule follow up appointments.
Education
High School Diploma -
East Aurora H.S.
Aurora, ILSkills
- Time management
- Data entry expertise
- Medical terminology
- Fluent in Spanish
- Teamwork and collaboration
- Customer service
- Reliability
- Effective communication
Company wide recognition for service of excellence.
I was honored with a service of excellence recognition award for exemplary service at our corporate office in Minnesota where it was presented to me with nationwide recognition.
Languages
Spanish
Native or Bilingual
Timeline
Sr Front Office Associate/Mammography Coordinator
Rayus Radiology
01.2007 - Current
Mammography Coordinator
Rayus Radiology
01.2007 - Current
High School Diploma -
East Aurora H.S.