Dora Quinones Olivares
Owasso
Summary
Fluent bilingual interpreter with a strong commitment to client confidentiality and professional ethics. Skilled in facilitating effective communication in healthcare settings, ensuring patient understanding and support.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Interpreter
Saint Francis Hospital
Tulsa, OK
03.2018 - Current
- Collaborated with multidisciplinary teams to ensure effective patient care and support services.
- Utilized interpreting software and tools to enhance accuracy and efficiency in communication.
- Maintained confidentiality of sensitive patient information while delivering timely interpretations.
- Engaged in continuous learning to improve interpreting skills and stay updated on medical practices.
Customer Service Representative
Inhance Technologies
Tulsa
03.2023 - 10.2024
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Collaborated with team members to improve response times and streamline service processes.
- Implemented solutions for recurring issues, reducing repeat inquiries and improving overall service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Loan Partner
Waterstone Mortgage
Tulsa
03.2021 - 02.2023
- Processed loan applications, ensuring compliance with regulatory requirements and company policies.
- Collaborated with loan officers to streamline documentation and improve turnaround times for approvals.
- Managed client communications, providing updates and resolving inquiries throughout the loan process.
- Facilitated coordination between underwriting and processing teams to enhance workflow efficiency.
Lead Outreach Coordinator
Morton Comprehensive Service
Tulsa
08.2011 - 06.2017
- Developed community outreach strategies to enhance program visibility and engagement.
- Coordinated workshops and events, facilitating collaboration between stakeholders and participants.
- Managed communication channels, ensuring timely dissemination of information to target audiences.
- Fostered partnerships with local organizations to expand resource availability for community members.
Education
High School Diploma -
Rejoice Christian School
Owasso, OK05-2011
Skills
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Multi tasker
- Customer service
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medication Aide
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Inhance Technologies
03.2023 - 10.2024
Loan Partner
Waterstone Mortgage
03.2021 - 02.2023
Interpreter
Saint Francis Hospital
03.2018 - Current
Lead Outreach Coordinator
Morton Comprehensive Service
08.2011 - 06.2017
High School Diploma -
Rejoice Christian School