Dora Rivera
La Mirada,California
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Effective at setting up as many as Number weekly procedures for Number surgeons in a busy Type practice. Well-versed in checking coverage, obtaining authorizations and collecting payments.
Overview
26
26
years of professional experience
Work History
Surgery Biller
Orange County Global Medical Center
05.2015 - 04.2022
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Customer Service Specialist
Kittrich Corporation
04.2014 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
Manager
Maid 4 You Pro Cleaning Service
05.1999 - 02.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Subrogation Claims Representative
VPSI, Inc
06.1996 - 02.1999
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Education
Yes - Secretarial Studies And Office Administration
Manpower Business College
Santurce, Puerto Rico 04.1972
Skills
- Scheduling
- Ordering implants
- Tissue inventories
- Billing all surgeries
- Reminder Calls
- Timely Processing
- Computer Proficiency
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Surgery Biller
Orange County Global Medical Center
05.2015 - 04.2022
Customer Service Specialist
Kittrich Corporation
04.2014 - 05.2015
Manager
Maid 4 You Pro Cleaning Service
05.1999 - 02.2003
Subrogation Claims Representative
VPSI, Inc
06.1996 - 02.1999
Yes - Secretarial Studies And Office Administration
Manpower Business College
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