Dora Vazquez
Brownsville
Summary
Detail-oriented professional with extensive experience in managing financial records and customer interactions. Strong organizational skills and proficiency in computer applications, including Microsoft Excel. Ready to leverage expertise in office management to drive efficiency and improve client relations.
Overview
21
21
years of professional experience
Work History
Self-Employed
Vasquez Auto Service
Port Isabel, TX
06.2001 - 05.2022
- Managed sensitive information with utmost discretion to uphold confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw reconciliation of accounts payable and receivable transactions to maintain accurate financial records.
- Oversaw customer inquiries and concerns to ensure timely resolution and enhance satisfaction.
- Assessed material and labor costs to generate comprehensive repair estimates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained filing systems, enhancing document retrieval efficiency and organization within the office environment.
- Processed invoices and managed billing inquiries, ensuring accuracy in financial transactions and reporting.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Responded to inquiries from callers seeking information.
Education
Associate of Arts - Fine Arts
Texas Southmost College
Brownsville, TX12-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Computer skills
- Organizational skills
- Microsoft Excel
- Ten-key-by-touch
- Clerical skills
Languages
Spanish
Native or Bilingual
Timeline
Self-Employed
Vasquez Auto Service
06.2001 - 05.2022
Associate of Arts - Fine Arts
Texas Southmost College