Reconciling Aladdin activity versus custodian/prime broker transactions to ensure Portfolio Management has accurate cash balances and asset positions
Manage day-to-day activities of cash reconciliation while resolving issues in timely manner
Monitored exceptions and assign outstanding items to appropriate team
Develop strong client relationships through timely and thorough follow-up on inquiries and concerns.
CLIENT MAINTENANCE ANALYST
JP Morgan & Chase
05.2021 - 10.2022
Validated accuracy of data, prepared documents and maintenance updates
Reviewed and interpreted complex documents pertaining clients information and accounts
Assisted with team projects and initiatives
Researched client documentation to ensure suitability is documented accurately.
REFERENCE DATA OPERATIONS ANALYST
JP Morgan & Chase
03.2020 - 04.2021
Created, maintained and investigated reference data across the firm’s strategic instrument reference data platform (GIM) and various legacy applications (COSMIC, TITAN, WINS)
Provided support for Poland’s team (BDM and DBM functions) through RMS and COLT applications
Created new instruments for various Equities, Fixed Income and Equity Derivatives products in Reference Data system
Updated/modified assets based on internal client initiated changes (Middle Office, Trade support, Settlements) or Corporate actions
Performed regular maintenance of securities that require coupon, rate fixing and/or factor updates on a daily basis from sources like Bloomberg, Reuters, Euroclear, DTC, JJ Kenny, Telekurs, Cusiweb, LSE and IDC
Performed research through Bloomberg and Reuters to find missing or additional information required to complete set up or maintenance.
ACCOUNT & REFERENCE DATA SPECIALIST
JP Morgan & Chase
07.2018 - 03.2019
Processed Cross Line of Business (LOB) request between PB/UHNW, PCD/HNW and other lines of business such as JPMS, CPC, Retail, Commercial Bank and Small Business
Performed all ECI/Account maintenance functions for Private Banking and Private Wealth Management clients utilizing banking, fiduciary and brokerage capabilities
Coordinated monthly Bulk Transfer request within PB/UHNW and PCD/HNW
Responsible for the data collection and management of Bulk Cross Lines of Business request within PB/UHNW and PCD/HNW
Represented team as subject matter expert on cross-functional business initiatives and projects.
CLIENT DOCUMENTATION MAINT. SPECIALIST
JP Morgan & Chase
06.2016 - 07.2018
Responsible for delivering all maintenance services that involve documentation and for engaging the participation of Marketers, product specialists and operations support teams
Provided pre-fill account documentation through request from bankers, product specialists, and/or client service associates
Reviewed, validated and authorized documentation
Completed maintenance via applicable system (PB Workstation, SDI Updates), Collaborated in special projects.
RELATIONSHIP BANKER
M&T Bank
10.2010 - 05.2016
Provided excellent customer service by answering or referring financial questions for future sales opportunities
Accurately and efficiently processed variety of Retail and Commercial transactions including deposits, withdrawals, loan payment and check cashing
Met with prospects and customers through outbound calling efforts, teller referrals and branch referrals to specialist areas such as Investment, Insurance and Private Banking.
Education
Master of Business Administration - Finance
GOLDEY-BEACOM COLLEGE
Wilmington, Delaware
Bachelor’s degree - Business Administration
UNIVERSIDAD DE PANAMA
Panama City, Panama
Skills
Customer service
Documentation
Ability to work in a fast-paced environment
Strong organizational and planning skills
Proficient in Microsoft Word, PowerPoint and Excel
Data Entry
Strong attention to detail and a commitment to the highest quality of performance
Good interpersonal skills; able to work with different departments and with various levels of company personnel