Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Doraby A. Sanchez

Miami,FL

Summary

Detail-oriented professional with expertise in customer service, multitasking, and time management. Proven ability to deliver excellent experiences in fast-paced environments. Adaptable, efficient, and able to thrive under pressure, with a strong track record of resolving issues quickly, and improving overall efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's
Miami, FL
04.2021 - Current
  • Coordinated with management to identify training needs and opportunities.
  • Mentored new hires on proper cash handling methods, food preparation standards, product knowledge, customer service protocols.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Assisted newly hired employees by explaining company procedures and safety requirements.

Team Member

Chick-fil-A
Miami, FL
08.2022 - 02.2023
  • Rotated through series of different stations based on team needs.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Manager

Forever 21
Miami, FL
12.2019 - 04.2022
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed and maintained store policies and procedures.
  • Resolved customer complaints in a timely, professional manner to maintain positive relationships with customers.

Education

Associate of Applied Science - Nursing

Miami Dade College
Miami, FL
04-2025

High School Diploma -

John A. Ferguson Senior High School
Miami, FL
06-2021

Skills

  • Customer service
  • Communication skills
  • Team collaboration
  • Multitasking and organization
  • Staff education and training
  • Cash handling
  • Sanitation and cleaning
  • Workforce management
  • Delegating work
  • Bilingual: English and Spanish

Languages

English
Native/ Bilingual
Spanish
Professional

Certification

  • Microsoft Office Specialist (MOS)
  • Graphic Design & Illustration Using Adobe Illustrator
  • Visual Communication Using Adobe Photoshop
  • Interactive Media Using Adobe Flash Professional
  • Print & Digital Media Publication Using Adobe InDesign

Timeline

Team Member

Chick-fil-A
08.2022 - 02.2023

Crew Trainer

McDonald's
04.2021 - Current

Manager

Forever 21
12.2019 - 04.2022

Associate of Applied Science - Nursing

Miami Dade College

High School Diploma -

John A. Ferguson Senior High School

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Doraby A. Sanchez