Dorak Meltem
West Babylon,NY
Summary
Detail oriented worker with 3+ years in management and 5+ years in Objective customer service. Skilled at operating in a fast-paced environment with a demanding objective for increasing sales, service and quality. My objective is to utilize my communication skills, persuasiveness, creativity and leadership to achieve new accomplishments and further my knowledge in different branches of management.
Overview
6
6
years of professional experience
Work History
Operations Manager
Power Fuel, INC
03.2019 - Current
- Developed and implemented an effective inventory management system, resulting in a 30% reduction in inventory costs and a 20% increase in order fulfillment speed.
- Analyzed store performance metrics and identified areas for improvement, resulting in a 15% increase in customer satisfaction scores and a 7% increase in average transaction value.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired and trained employees, including monitoring and reviewing individual performance to ensure excellent customer service.
- Managed day-to-day operations, which include inventory, scheduling, training, supervising employees, store image, profits and all controllable expenses
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Built long-term customer and vendor relationships, and was instrumental in conflict resolution.
Sales Associate Specialist
Macys Backstage
09.2017 - 02.2019
- Successfully drove new product lines to increase annual profits by 20%.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Utilized upselling techniques to promote additional products and increase sales.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
Education
Bachelor of Science - Global Business Management
Farmingdale State College
FARMINGDALE, NY05.2019
Tech Pro / Certificate: Software Development in Engineer -
Skills
- Risk Management
- Sales/Marketing
- Employee Onboarding
- Proficient in Excel and Word
- Excellent Customer Service/ Customer Oriented
- Staff Supervision
- Bilingual (Turkish)
- Cash Handling
- ATM Operation
- Recruiting and Hiring
- Decision Making
- Organization and Time Management
- Adaptable
- Financial Management
- Budgeting
- Strategic Planning
Accomplishments
- Software Development in Engineer/ Crystal Key Hotels Project
- Involved in developing BDD framework from scratch. Participated in a full cycle of an Agile Project and applied the best quality assurance practices to ensure functional testing of the new features that were added every sprint.
- Worked closely with software developers and tested the application to ensure it meets with the expectations and requirements.
- Participated in daily scrum, sprint planning, sprint review and the sprint retro meetings.
Timeline
Operations Manager
Power Fuel, INC
03.2019 - Current
Sales Associate Specialist
Macys Backstage
09.2017 - 02.2019
Bachelor of Science - Global Business Management
Farmingdale State College