Doral France
Chicago,IL
Summary
Seasoned Operations Manager and talented leader with over 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
26
26
years of professional experience
Work History
Operations Manager
Midwest Maintenance Facilities
03.2016 - 02.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, on boarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed approximately over 25 incoming calls, emails per day from customers.
Independent HairStylist
Bonitas Hair Boutique Studio-Nuvo Salon Suites
01.2018 - 03.2020
- Marketing, Promotions, Managing personnel, Retailing, Image consulting.
- Consistently maintained cleanliness of workspace, ensuring safe and welcoming environment for clients.
- Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
Hairstylist, Manager
Bonita's Hair Studio
12.1995 - 01.2018
- Created a welcoming atmosphere within the salon here by fostering strong relationships among staff members and promoting open communication channels between employees at all levels.
- Developed a comprehensive employee training program to ensure new hires were equipped with the necessary skills and knowledge to excel in their positions.
Educator
Unilever Corporation
02.2003 - 01.2006
- Chemical Hair Relaxing and Testing for products in Research & Development for the South African and Brazilian Markets, Focus Groups: Feedback and Participation.
- Built relationships and communicated with parents to provide best learning environment for children.
- Established strong relationships with parents through regular communication, fostering supportive network for student success.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
Education
Cosmetology License -
Hanover Park Beauty School
Hanover Park, IL06.1998
Diploma -
Cooley High School
Detroit, MI06.1998
Medical Assistant -
University of The Potomac, Chicago
Chicago, IL09.2021
Research and Development Cosmetologist -
Unilever Corporation
Schaumburg, IL01.2006
Skills
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Employee Motivation
- Goal Setting
- Staff Management
- Project Management
- EHR Insurance Verification
- Effective Communicator/Listener
- Coachable
- Leader in Business/Community
- Team Oriented
- Strong Work Ethic
- Conflict Resolution
- Skilled in Customer Service
- Promoter
- Ability to change Environments from Negative to Positive
- Engaged in Multicultural Customs
- Easily Acclimated
- Client consultation
Specialskillsandinterests
- Mentoring Youth Young adults
- Networking
- Creator of The Timothy Ray Foundation
- Lmn Foundation
- Arts in the Park Bronzeville Festival Promotions
- Health and Wellness
- Hobbies: Boating, Traveling, Hiking, Dancing
References
- Sheldon Divers, Chief Estimator, StateWide Facilities, (734)686.9939
- Bonita France, Owner, Entrepreneur, (630) 294.7659
Timeline
Independent HairStylist
Bonitas Hair Boutique Studio-Nuvo Salon Suites
01.2018 - 03.2020
Operations Manager
Midwest Maintenance Facilities
03.2016 - 02.2022
Educator
Unilever Corporation
02.2003 - 01.2006
Hairstylist, Manager
Bonita's Hair Studio
12.1995 - 01.2018
Cosmetology License -
Hanover Park Beauty School
Diploma -
Cooley High School
Medical Assistant -
University of The Potomac, Chicago
Research and Development Cosmetologist -
Unilever Corporation
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