Summary
Overview
Work History
Education
Skills
Timeline
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Doramarie Eroh

Kissimmee,FL

Summary

Dedicated professional with strong customer service skills and proven multitasking abilities. Demonstrates effective time management in fast-paced environments, ensuring positive guest experiences. Adaptable to last-minute changes and excels under pressure, consistently delivering results.

Overview

3
3
years of professional experience

Work History

QSR FOH

Disney
03.2025 - Current
  • Deliver High quality guest service in a fast paced quick service dining location
  • Operate point-of-sale systems to process guest transactions efficiently and accurately
  • Handle cash, credit, and electronic payments while providing prompt and courteous customer service.
  • Review and confirm food orders for accuracy and quality before delivering to guests
  • Uphold Disney's Five Keys (Safety, Courtesy, Show, Efficiency, and Inclusion) by maintaining a clean and welcoming environment and promptly assisting with guest needs.
  • Assist with crowd control and line management during peak periods
  • Prepare and serve beverages and packaged food items while maintaining food safety standards
  • Assist with mobile order fulfillment and address all guest concerns about their orders
  • Communicate efficiently and effectively with leadership and the coordinating team to ensure accurate implementation of procedures, quick issue resolution, operational consistency, and team alignment.

Shallow Water Lifeguard

Disney
07.2022 - 03.2025
  • Ensure guest safety by remaining vigilant on stand, while also recognizing and responding appropriately and professionally during emergency situations.
  • Assist guests by anticipating needs and providing relevant information regarding their stay.
  • Maintain cleanliness of pool and surrounding areas to uphold hygiene standards.
  • Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
  • Welcome incoming lifeguards and train them on pool knowledge and emergency preparedness through kinesthetic, auditory, and visual explanation and practice.
  • Trained incoming lifeguards, guiding them through resort-specific responsibilities and reinforcing Ellis lifeguard techniques to ensure all trainees were thoroughly prepared and assessed.
  • Implemented standard operating procedures for water quality management, ensuring chemical balance and safety in accordance with aquatic facility operation guidelines.

Education

Some College (No Degree) - Business

Valencia College
Orlando, FL

Skills

  • Customer service
  • Food safety
  • Conflict resolution
  • Effective communication
  • Flexible and adaptable
  • First Aid/CPR
  • Problem resolution
  • Certified EMR

Timeline

QSR FOH

Disney
03.2025 - Current

Shallow Water Lifeguard

Disney
07.2022 - 03.2025

Some College (No Degree) - Business

Valencia College

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