Doranda J. Hegger
Clarksville,TN
Summary
Highly motivated team player with a demonstrated record of success working with people during life-threatening, dangerous and other tough situations. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Versed with organizational, customer service, multitasking and time management abilities.
Overview
7
7
years of professional experience
Work History
TMC Technician (Team Lead)
Tennessee Department Of Transportation
Nashville, TN
08.2017 - Current
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.
- Set messages on digital traffic signs to warn oncoming traffic of delays.
- Maintained up-to-date records of daily activities including incident reports, vehicle movement logs.
- Collaborated with emergency services teams during crisis situations requiring rapid response times for evacuation routes or diversions around affected areas.
- Liaised with local authorities regarding any changes in road conditions or closures due to maintenance work or natural disasters.
- Monitored real-time traffic data from CCTV cameras and other sources.
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Provided customer service support, answered questions, and responded to inquiries in a professional manner.
- Assisted in coordinating activities between police departments and other emergency services during large scale incidents.
- Maintained accurate records of all calls received, including nature of incident, disposition, response time.
Police Security Guard
Metropolitan Nashville Police Department
Nashville, TN
01.2023 - 04.2023
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Maintained order during special events such as concerts and conferences.
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
- Identified potential security risks and recommended corrective actions.
- Assisted with searches of personnel, vehicles, packages.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Administered first aid when necessary in accordance with training guidelines.
- Completed incident reports regarding violations of policies or procedures.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Answered questions from the public regarding facility rules and regulations.
- Developed emergency response plans for various scenarios including natural disasters, medical emergencies, fires.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Provided friendly and professional assistance to employees, visitors and customers.
Education
Master of Science - Criminal Justice
Bethel University
Mckenzie, TN12-2016
Bachelor of Science - Criminal Justice
Bethel University
Mckenzie, TN12-2014
Associate of Applied Science - Police Science
Nashville State Community College
Nashville, TN05-2012
Skills
- Critical Thinking
- Decision-Making
- Works Well Under Pressure
- Crisis Management
- Problem-Solving
- Information documentation
- Data Entry
- Teamwork and Collaboration
- Information Gathering
- Attention to Detail
- Active Listening
References
References available upon request.
Timeline
Police Security Guard
Metropolitan Nashville Police Department
01.2023 - 04.2023
TMC Technician (Team Lead)
Tennessee Department Of Transportation
08.2017 - Current
Master of Science - Criminal Justice
Bethel University
Bachelor of Science - Criminal Justice
Bethel University
Associate of Applied Science - Police Science
Nashville State Community College