Dorane Barrett
St. Mary,Jamaica
Summary
Results-oriented and highly motivated hospitality professional with a diverse skill set and a strong commitment to excellence. Seeking a challenging position where I can utilize my skills to contribute to the success and growth of a dynamic organization. Professional and ready to deliver excellence, timeliness, and keen attention to detail.
Dedicated hospitality professional skilled in guest support and conflict resolution. Proven ability to create welcoming environments and manage front desk operations effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Experience Expert
The Westin Charlotte
Charlotte,NC
05.2026 - Current
- Delivered exceptional customer service, ensuring guest satisfaction throughout their stay.
- Managed front desk operations, streamlining check-in and check-out processes for efficiency.
- Trained and mentored new staff on service standards and operational procedures.
- Resolved guest complaints promptly, enhancing overall guest experience and loyalty.
- Collaborated with housekeeping to uphold high cleanliness standards in guest rooms and public areas.
Restaurant Hostess
Carnival Cruise Line
USA
11.2023 - 04.2026
- Greet and welcome guests, ensuring a warm and inviting dining experience.
- Manage reservations and coordinate seating arrangements to optimize service flow.
- Communicate with servers and kitchen staff to ensure timely and efficient service.
- Assist guests with special requests and dietary preferences.
Hostess | Server
Sandals Royal Plantation
11.2022 - 10.2023
- Greeted guests warmly and escorted them to their tables.
- Managed reservations, walk-ins, and seating arrangements.
- Took food and beverage orders accurately and delivered them in a timely manner.
- Provided recommendations on menu items and upsold special dishes.
Front Desk Supervisor
Xedos Divers- Moon Palace Resorts
09.2016 - 12.2021
- Trained and mentored front desk staff on customer service best practices.
- Coordinated communication between departments to enhance guest experiences.
- Monitored daily operations to maintain high service standards at the resort.
- Assisted in scheduling staff shifts to ensure optimal coverage during peak hours.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
Education
Hospitality & Tourism Management Certificate -
Florida Atlantic University
Supervisory Management Certificate -
Northern Caribbean University
Customer Service Skills Training -
Xedos Divers Ltd.
Team Jamaica Certificate -
TPDCo
NVQ-J Front Office Skills Level 2 -
HEART Trust NSTA
4 CSEC Subjects -
Wycliffe Martin High School
Skills
- Customer Service & Guest Support
- Time Management & Prioritization
- Problem Solving & Conflict Resolution
- Teamwork & Collaboration
- Front Desk Operations & Reservation Management
- Cash Handling & POS Operations
- Quality Assurance & Sanitation Standards
Languages
English
Native or Bilingual
Timeline
Guest Experience Expert
The Westin Charlotte
05.2026 - Current
Restaurant Hostess
Carnival Cruise Line
11.2023 - 04.2026
Hostess | Server
Sandals Royal Plantation
11.2022 - 10.2023
Front Desk Supervisor
Xedos Divers- Moon Palace Resorts
09.2016 - 12.2021
Hospitality & Tourism Management Certificate -
Florida Atlantic University
Supervisory Management Certificate -
Northern Caribbean University
Customer Service Skills Training -
Xedos Divers Ltd.
Team Jamaica Certificate -
TPDCo
NVQ-J Front Office Skills Level 2 -
HEART Trust NSTA
4 CSEC Subjects -
Wycliffe Martin High School