Trudyann Hyde
Greenacres
Summary
Customer-focused hospitality professional with 6+ years of experience in hospitality, customer service, and food services. Skilled in guest relations, front desk operations, conflict resolution, cash handling, and administrative support. Proficient in FOSSE, GXP, Microsoft Office, Google Workspace, and foundational Python.
Overview
8
8
years of professional experience
Work History
Guest Experience Expert
Marriott International
West Palm Beach, FL
10.2024 - Current
- Administered front desk functions, including guest check-in/out, reservation management, payment processing, and account oversight utilizing Fosse.
- Collaborated with various departments to ensure cohesive operations and deliver a seamless experience for all guests.
- Executed cross-training initiatives in bistro, ensuring seamless handling of food, beverages, and spirits while engaging with guests.
Customer Service Representative
Deposita (G4S)
Jupiter, FL
10.2023 - 09.2024
- Managed customer interactions regarding account inquiries by phone and email, maintaining precise documentation of all communications.
- Addressed customer concerns by implementing effective communication, troubleshooting, and problem-solving strategies.
- Engaged with internal teams to streamline service processes and provide comprehensive support solutions.
Cashier
Publix Super Markets
Royal Palm Beach, FL
04.2023 - 10.2023
- Managed cash and electronic transactions while delivering exceptional customer service and support.
- Assisted customers with purchases and maintained an organized checkout area.
- Promoted Publix membership enrollment while educating guests on associated advantages.
Baker
Panera Bread
06.2021 - 10.2021
- Prepared baked goods according to company quality standards while maintaining food safety compliance.
Dietary Assistant
Waterford Assisted Living
04.2020 - 05.2021
- Assisted with meal preparation and food service while following dietary and sanitation standards.
Team Member
McDonald’s
03.2019 - 04.2020
- Streamlined food preparation and cash handling processes to ensure prompt and effective customer service delivery.
- Managed simultaneous communication with team members and responsiveness to guest needs to optimize operational efficiency.
- Facilitated workflow processes in high-demand settings to maintain service quality and responsiveness.
Crew Member
Chick-fil-A
11.2018 - 03.2019
- Assisted guests with orders, food preparation, and daily restaurant operations.
Education
Computer Science & Studio Arts
Florida Atlantic University
05-2028
Certified Dental Assistant - undefined
Florida Career College
01-2022
High School Diploma - undefined
Royal Palm Beach High School
01-2019
Skills
- Guest Relations
- Front Desk Operations
- Customer Service
- Reservation Management
- Cash Handling
- Conflict Resolution
- Inventory Support
- Administrative Support
- Data Entry
- Microsoft Office
- Google Workspace
- FOSSE
- GXP
- Python
- Google Collab
Timeline
Guest Experience Expert
Marriott International
10.2024 - Current
Customer Service Representative
Deposita (G4S)
10.2023 - 09.2024
Cashier
Publix Super Markets
04.2023 - 10.2023
Baker
Panera Bread
06.2021 - 10.2021
Dietary Assistant
Waterford Assisted Living
04.2020 - 05.2021
Team Member
McDonald’s
03.2019 - 04.2020
Crew Member
Chick-fil-A
11.2018 - 03.2019
Certified Dental Assistant - undefined
Florida Career College
High School Diploma - undefined
Royal Palm Beach High School
Computer Science & Studio Arts
Florida Atlantic University