Suzanne Stergios
Dunedin,FL
Summary
Driven to keep team members engaged, focused and dedicated to customer happiness. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Guest Experience Expert
JW Marriott Hotel
04.2023 - Current
- Monitored guest feedback, using to improve service and departmental operations.
- Coached and developed associates to improve soft skills and recovery techniques.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
- Remained available 8 hours daily to respond to guest needs, complaints or inquiries
Restaurant Manager/Bartender
Vincent's Seafood
03.2007 - 07.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Served high customer volumes during special events, nights, and weekends.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
No Degree - Communications
University of North Texas
Denton, TX06.2026
Skills
- Customer Experience
- Brand Loyalty
- Guest Relations
- Hotel Reservation Systems
- Hospitality and Accommodation
- Creative Mixology
- Engaging Customers
- Staffing and Sales Reporting
- Training and Development
- Concierge Services
Timeline
Guest Experience Expert
JW Marriott Hotel
04.2023 - Current
Restaurant Manager/Bartender
Vincent's Seafood
03.2007 - 07.2018
No Degree - Communications
University of North Texas
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