Dora Teresa Salazar
Miami,AZ
Summary
Dynamic and results-driven professional with a proven track record at Circle K, excelling in customer service and team collaboration. Skilled in POS system operation and adept at problem-solving, I consistently enhanced customer engagement and streamlined operations, contributing to a welcoming shopping environment and improved store performance.
Overview
9
9
years of professional experience
Work History
Sales Associate
Circle K
08.2024 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed cash register operations, ensuring accurate transactions and effective customer service.
- Maintained cleanliness and organization of store displays, promoting a welcoming environment.
- Executed inventory management tasks, including restocking shelves and monitoring stock levels.
- Adapted quickly to changing store promotions and merchandising strategies, improving customer engagement.
- Trained new associates on operational procedures and customer service best practices for consistency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Lead Front Desk Receptionist
Hope Family Care Center
11.2021 - 10.2024
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Handled patient inquiries, providing accurate information and support for a positive experience.
- Coordinated insurance verification processes, ensuring compliance with policies and minimizing claim denials.
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Tracked important information in Meditech spreadsheets and ran reports or generated graphs using data.
- Operated multi-line telephone system to answer and direct high volume of calls.
Assistant Treasurer Accounts Specialist
Gila County Treasurers Office
07.2019 - 10.2021
- Managed cash flow forecasts to optimize liquidity and support financial planning.
- Developed and implemented treasury policies to enhance compliance and risk management.
- Led cash management initiatives, improving operational efficiency across departments.
- Collaborated with finance team to streamline reporting processes, ensuring accuracy and timeliness.
- Managed working capital effectively to ensure sufficient funds for daily operations and long-term investments.
- Assisted in the preparation of annual budgets and forecasts, providing valuable input on cash flow projections and financing needs.
Front Desk Registration
Cobre Valley Regional Medical Center
07.2016 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Operated multi-line telephone systems to efficiently manage incoming and outgoing calls.
- Coordinated communication among departments, ensuring timely message delivery and response.
- Processed billing statements and invoices to ensure accuracy and timely distribution.
- Managed customer accounts, addressing discrepancies and resolving issues efficiently.
- Verified accuracy of billing data and corrected discrepancies.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Reconciled accounts receivable to general ledger.
- Increased customer satisfaction by resolving billing inquiries and disputes promptly.
Education
High School Diploma -
Miami High School
Miami, AZSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Verbal/written communication
- POS system operation
- Guest relations
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Circle K
08.2024 - Current
Lead Front Desk Receptionist
Hope Family Care Center
11.2021 - 10.2024
Assistant Treasurer Accounts Specialist
Gila County Treasurers Office
07.2019 - 10.2021
Front Desk Registration
Cobre Valley Regional Medical Center
07.2016 - 06.2019
High School Diploma -
Miami High School