Marcus C Harkness
EULESS,TX
Summary
Dynamic Customer Service Representative with a proven track record at Circle K, enhancing customer satisfaction through active listening and effective problem resolution. Knodledge on POS systems, I contributed to sales growth by upselling currant sales products while keeping the store organized and products stocked and faced. And a safe hazard free environment for the customer as wll our team environment.. Dependable and adaptable, I thrive under pressure.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
01.2025 - 09.2025
- Assisted customers with inquiries, ensuring timely resolution of issues and enhancing satisfaction.
- Responded to customer calls and emails, providing accurate information on products and services.
- Documented customer interactions in CRM system for improved tracking and follow-up.
- Collaborated with team members to streamline processes, reducing response time for customer requests.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Trinity High
Euless, TX1990
Skills
- Customer service
- Active listening
- POS systems expert
- Friendly, positive attitude
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Calm under pressure
Certification
Texas BU food handler
Date of completion 02/19/2025
Texas BU TABC
date of completion 01/31/2025
Timeline
Customer Service Representative
Circle K
01.2025 - 09.2025
High School Diploma -
Trinity High