Dorcas Alao
MIRAMAR,FLORIDA
Summary
Proven to excel in high-pressure environments, I bring a history of enhancing customer satisfaction and streamlining operations at Target. My expertise in analytical decision-making and interpersonal communication has driven tangible results. Skilled in client support and returns handling, I consistently deliver beyond expectations, ensuring operational excellence and team synergy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inbound Expert
Target
Hollywood, FL
10.2024 - 01.2025
- Assisted with troubleshooting technical issues related to products or services.
- Identified order discrepancies and damaged items and notified supervisor.
- Monitored merchandise received and shipped from facility in computer system.
Lead Barista
Hard Rock Casino
Hollywood , FL
07.2022 - 09.2024
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
Sales Associate
H&M Hennes & Mauritz
Pembroke Pines, FL
09.2021 - 07.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Associate
Dollar General
Miramar, USA
03.2021 - 09.2021
- Guided customers from product selection to purchase completion.
- Assisted customers in locating specific products and provided usage instructions.
Team Member
Taco Bell
Miramar, USA
11.2019 - 06.2021
- Ensured guest satisfaction by delivering prompt service for orders and maintaining cleanliness.
- Adhered to safety guidelines while operating machinery or stocking shelves.
Stock Clerk
Elegant Beauty
Pembroke Pines, USA
09.2020 - 09.2020
- Received and unloaded merchandise, marked items with identification codes.
- Tracked outgoing orders to provide shipping status to customers.
Education
Associate of Arts - Psychology
Broward College
Pembroke Pines, FL08-2024
High School Diploma -
Miramar High School
Miramar, FL06.2020
Skills
- Collaborative Team Player
- Client Support
- High-Pressure Situations
- Sustained Physical Performance
- Commitment to Results
- Analytical Decision Making
- Email management
- Returns handling
- Interpersonal Communication Skills
Awards
- Silver Cord - 250+ Community Service Hours
- Yearbook Cord - The Creation of the 2020 Yearbook
Languages
- English, Fluent
- Yoruba, Native Language (Beginner)
- Personal, dorcasalao02@gmail.com
- College, alaod@mail.broward.edu
Affiliations
- Earned "Employee of the Month" recognition at Hard Rock Hollywood.
- Volunteered for community service events, showcasing a commitment to helping others.
- Actively participated in team projects and cross-functional collaboration in professional roles.
Languages
Yoruba
Native/ Bilingual
English
Native/ Bilingual
Certification
- Security Officer Training Certificate -January 16,2025
References
References available upon request.
Timeline
Inbound Expert
Target
10.2024 - 01.2025
Lead Barista
Hard Rock Casino
07.2022 - 09.2024
Sales Associate
H&M Hennes & Mauritz
09.2021 - 07.2022
Sales Associate
Dollar General
03.2021 - 09.2021
Stock Clerk
Elegant Beauty
09.2020 - 09.2020
Team Member
Taco Bell
11.2019 - 06.2021
Associate of Arts - Psychology
Broward College
High School Diploma -
Miramar High School
Similar Profiles
Hannah QuinnHannah Quinn
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Esdras TalabertEsdras Talabert
General Merchandise Expert / Closing Expert at TargetGeneral Merchandise Expert / Closing Expert at Target
Erika QuituguaErika Quitugua
Fulfillment Expert and Trainer at TargetFulfillment Expert and Trainer at Target
Algen Jean PierreAlgen Jean Pierre
Bartender at EtaruBartender at Etaru